기기를 수리하세요 커뮤니티 상점

Retina MacBook 2015의 업데이트 버전. 모델 A1534, EMC 2991.

140 질문 전체 보기

옵션

Does Apple repair or replace defective laptops under warranty?

I need to book a Genius bar appointment for my Macbook with non-working speakers.

I'd like to know if they replace or repair the laptop, because I really need it for work and can't afford not to have it for a few days.

Do they open up the laptop on the spot? Or do they run a software diagnostic and decide whether or not they replace or repair?

I would obviously prefer a replacement. Should I bring the original box and everything else to increase my chance? Mine is a stock model so they should have plenty in stock.

이 질문에 답하기 저도 같은 문제를 겪고 있습니다

좋은 질문 입니까?

예 아니요
점수 0
댓글 1개

I don't really know what they'll do, but telling them why you need it will increase your chance of getting a new/replacement one.

의

댓글 달기

답변 2개

필터:
가장 유용함 가장 최근 가장 오래된
가장 유용한 답변

옵션

Go here to check your coverage: https://checkcoverage.apple.com

Do a Time Machine backup before taking it in.

They usually just repair a machine.

Yes they test it first before doing anything.

How far away are you from an Apple Store or ASP?

Where do you live?

해당 답변은 도움이 되었습니까?

예 아니요
점수 1
댓글 달기

옵션

Generally they only repair the computer with the following exception:

The customer has replacement rights for very new machines due to local consumer laws,

Repeated repairs failed to resolve the problem and local consumer laws require replacement in this situation.

Geniuses have workload piled up and are too lazy to accept new repairs.

Special programs requiring replacement.

I've never seen them opening up a device in front of a customer, all repairs are taken to the workshop and finished at a later time, possibly by someone else.

해당 답변은 도움이 되었습니까?

예 아니요
점수 1
댓글 달기

귀하의 답변을 추가하세요

Alex222 님은 대단히 고마워 할 것입니다.
조회 통계:

24 시간 전: 0

7일 전: 0

30일 전: 1

전체 시간: 1,786