Phone call is taking time to show controls and connecting

Question

Google Pixel

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20 질문 전체 보기 | 16 부품 둘러보기

Gopal Gajarao @gopalgajarao

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게시됨: 2018년 1월 11일

옵션

Phone call is taking time to show controls and connecting

I am using Google Pixel mobile. When I try to make a call from default phone app it is showing screen with Contact name & number for 15 to 20 seconds (attached the screenshot for your reference) and then it showing other controls. After that only call functionality is working.

I tried with uninstalling phone app updates first and then updated the app again. Still issue is not fixed. Is there any workaround for this ?

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jayeff @jayeff

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게시됨: 2018년 1월 11일

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Hi,

Try starting the phone in safe mode and see if it performs normally when making calls.

If it does then a downloaded app is the cause of the problem.

The trick is to find out which one

First backup the phone as a safeguard.

Then with the phone in normal mode, you need to uninstall each downloaded app one by one and test the phone after each uninstall to see if it works correctly.

When it does then the last uninstalled app is the culprit.

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Uninstalled all the newly installed apps but no luck.

Gopal Gajarao 의 2018년 1월 11일

Hi,

Can only suggest that you backup the phone using the phone's backup feature and perform a factory restore using the phone's factory restore feature.

Then test if the phone works OK.

If it does then restore the phone from the backup that you made earlier and see if it works OK after the restore.

If it does then a factory restore has resolved the problem

if it still doesn't work correctly after a factory restore then there is a problem with the phone. How long have you had the phone? Check the manufacturer's warranty on the phone for your location and if the warranty period is still valid then follow the directions of the warranty about making a claim for a manufacturer's warranty repair, replacement or refund

jayeff 의 2018년 1월 11일

Recently I got a security update. After that update one of my existing apps is causing the issue. First i tried with uninstalling newly installed apps but no luck. After that i uninstalled older apps as well. Then issue got fixed.

No need of factory reset!! Thanks for your answer.

Gopal Gajarao 의 2018년 1월 12일

Hi,

Thanks for the feedback.

Hopefully it wasn't the last app left to be uninstalled that was the cause of your problem.

Cheers.

jayeff 의 2018년 1월 12일

댓글 달기

Hi,

Can only suggest that you backup the phone using the phone's backup feature and perform a factory restore using the phone's factory restore feature.

Then test if the phone works OK.

If it does then restore the phone from the backup that you made earlier and see if it works OK after the restore.

If it does then a factory restore has resolved the problem

if it still doesn't work correctly after a factory restore then there is a problem with the phone. How long have you had the phone? Check the manufacturer's warranty on the phone for your location and if the warranty period is still valid then follow the directions of the warranty about making a claim for a manufacturer's warranty repair, replacement or refund — jayeff
Recently I got a security update. After that update one of my existing apps is causing the issue. First i tried with uninstalling newly installed apps but no luck. After that i uninstalled older apps as well. Then issue got fixed.

No need of factory reset!! Thanks for your answer. — Gopal Gajarao
Hi,

Thanks for the feedback.

Hopefully it wasn't the last app left to be uninstalled that was the cause of your problem.

Cheers. — jayeff

Google Pixel

Phone call is taking time to show controls and connecting

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