Why will my mobile network work on my new phone

Question

Alcatel OneTouch Pop Icon

The Alcatel OneTouch Pop Icon is a smartphone with an Android operating system. The release date for the Pop Icon was October 2014. Model number: A564C.

50 질문 전체 보기

Pauline Booth @paulinebooth

평판: 11

게시일: 2018년 2월 20일

옵션

Why will my mobile network work on my new phone

Why do I get no mobile service or no cell messages it say no mobile network I have talked with tech support twice for hours of waiting no help. This a a new phone. I reset it back to the factory settings nothing. Pulled the sims card in and out q help. It worked for one week and then nothing. The wifi and such works. It over 30 day warranty. Does anyone no what is wrong. PS it has a non removable battery any help is appreciated! They did say they would make out a certificate for a new sims card but not sure that will fix it. I can't afford to go buy another phone this was a Xmas gift

답변되었습니다! 답변 보기 저도 같은 문제를 겪고 있습니다

좋은 질문 입니까?

예 아니요

점수 0

댓글 2개

Have you checked if the APN settings on your phone are entered properly with the correct information corresponding to your current mobile service provider?

Eric 의 2018년 2월 21일

Yes they are going to send me a new sims card hopefully that will work . Thank you

Pauline Booth 의 2018년 2월 22일

댓글 달기

답변 1개

선택된 답변

jayeff @jayeff

평판: 453.6k

11

368

1.4k

게시일: 2018년 2월 21일

옵션

Hi,

Don't know what 30 day warranty that you are referring to. Perhaps it is the retailer's warranty.

There is a 12 month manufacturer's warranty on your phone.

If a new SIM card doesn't solve the problem, follow the directions in the manufacturer's warranty statement as to what you have to do to make a claim for a manufacturer's warranty repair or replacement. (Ensure that you can get hold of the sales receipt or proof of purchase document for the phone. Whoever gave it to you as a Xmas present may have to make the warranty claim on your behalf, if the receipt was on a credit card rather than a cash sale, where you should be able to make the claim)

(Have you got a friend who has a phone that works on the same network as yours did? If so, ask them if you can try their SIM card in your phone, just to prove whether the problem is the SIM card or not.)

해당 답변은 도움이 되었습니까?

예 아니요

점수 2

댓글 1개:

Thank you they are going to send me a new sims card. Hoping that fixes the problem

Pauline Booth 의 2018년 2월 22일

댓글 달기

Have you checked if the APN settings on your phone are entered properly with the correct information corresponding to your current mobile service provider? — Eric
Yes they are going to send me a new sims card hopefully that will work . Thank you — Pauline Booth
Thank you they are going to send me a new sims card. Hoping that fixes the problem — Pauline Booth

Alcatel OneTouch Pop Icon

Why will my mobile network work on my new phone

답변 1개

귀하의 답변을 추가하세요