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Released June 2017, the iPad Pro 10.5" replaces the 2016 iPad Pro 9.7".

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IPad Pro Screen unresponsive intermittently, Pencil works fine with it

Issue description: touch screen randomly become unresponsive for 1-3 seconds then back to normal again, during the period any finger touch will be ignored, but Apple Pencil works fine on it.

why I am asking instead of going to Apple store: I did, 2 month ago when my first 10.5” was having the same issue, after grueling battle with genius I was able to get a brand new one (Not repaired), and this one is also getting the same touchscreen issue.

what I’m trying to determine: Is it a hardware issue or a software one? How can Apple Pencil works fine while my fingers don’t? Why is it the problem only emerge after one or two months of usage.

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I suggest all users who encountered this issue, contact Apple and emphasize the importance of fixing it.

I am doing this right now, with a senior Apple worker, and submitting my diagnostic data to them. Yes, it takes a few calls, and each time, you basically tell your story, and wait for them to type it down and submit it. So comparing to stopping by Apple store, this saves a ton of time.

I believe it’s the software because this is my 3rd replacement already. My 2nd replacement was much better but still encountered this from time to time.

So, I would say, unless Apple releases a new update, there is no way for us to completely get rid of it, only by chances.

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Thank you for sharing this information!

I also encountered the same issue. I made 2 replacements (i.e. tried 3 pieces of iPad Pro) but still got the same issue. No particular pattern can be found on how to trigger this issue of unresponsive touchscreen. But almost every time the touchscreen is still responding to the switch app or go to home screen gestures. I suspect it's a mix of hardware and software issue to happen to everyone.... while Apple still ignore it.

what's more, I got the issue of Video (from iTunes Store) intermittent pause, on both iPad and iPhone. I suspect that's a software issue too, since the behavior is similar on both iPhone & iPad with similar iOS. those "genius" at Apple Store has no clue about that issue, they just replace the hardware, but of course the video intermittent pause still happens.

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Did you find solution?

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Turn off airdrop.

Why turning off airdrop make a big diferrence ? Thanks for the tip

this worked for me, thanks!

Turing off airdrop did not help.

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Just in case anyone is checking this in 2020.

apple admitted this is hardware related if none of the suggested solutions work for you.

personally, it became extremely terrible when I use mine against my belly button area. The screen would became totally unresponsive. When holding it and typing in portrait mode, it’s acceptable, 95% of the time it would work fine.

some said its software related which could be so true but we have no access to iOS codes so we cannot make any conclusion safely. All I can tell is in landscape mode it happened the most of the time.

contact Apple and urge them to replace it for you for free. This is their fault and you should not pay for it.

also. Much appreciated if you can make an update to provide helpful feedback.

thanks everyone, and stay healthy!

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where or when did apple admitted this is hardware (design) related issue ?

coz I already made a few replacement over the past years, and now with the (3rd replacement?) iPad Pro 12.9 2nd gen I am still having this intermittent problem. This is very annoying.

I don't mind paying a bit of money, but please tell me how I can identify this issue so that I can tell those Apple "Genius" in the local Apple Store so that I can fix this issue once and for all.

Thank you for your help.

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I had this problem also. I read somewhere that the screen may be bending. I had a regular Amazon bought cover on my Ipad Pro. Since the problem was not getting any better, I bought a Logitech keyboard to attach in case the touch screen went out altogether. The keyboard comes with a fairly sturdy back to attach to the Ipad. Since then, I have had no problems with the touch screen. So I am surmising that a sturdy back attached to the Ipad keeps it from bending and prevents touch screen problems. Hope this helps!

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I have had the apple keyboard on 100% of the time since I bought my iPad Pro earlier this year and I am still having this issue.

I blamed my covers. Overlapping too much of the sides or overheating because they were too thick, etc. Five cases later and two big knicks in the bevel I’m using a hard case with air holes and I’m still having problems. Good news is I have back up cases until the next major set of changes to the iPad.

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I’m using iPad Pro 11 and having exactly the same problem. Is anyone found the solution yet? I have tried all above tips ie. turn off airdrop, Touch Accommodations, even Hard Reset the unit and start fresh. Nothing help !

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