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Haswell business laptop introduced by Dell in 2013. This system is notable for being the first Haswell business laptop released, but has multiple known problems - including AMD GPU failure. A new battery will operate the laptop for ~4-7 hours, depending which one is installed.

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Gray screen problem in Dell Latitude E6540 when I watch an video

Gray screen problem in Dell Latitude E6540

 

The computer functions normally

 

But when I want to watch a movie or a video either on my hard disk or on the internet ... the gray screen appears

{Note: if i minimize the video box for example in “vlc” the problem does not show  .. but its appear on plein ecran mode when the video fills the computer screen}

The problem rarely appears immediately after the dell logo when the computer is turned on

 

To get rid of the problem I have to close the screen and open it…  and so on every appearance

 

Here are some steps i've taken to try to diagnose the problem:

 

1 I connected an external monitor once with the HDMI cable and once with the VGA cable when the video started after a short time .. The problem appeared in the computer screen only  and the external screen is good .. the video shows normal

 

2 i entered the safe mode and the problem still exists

 

3 I try to format the  computer with Windows 7/10 and the problem still exists

 

4 I updated the drivers of the Intel and AMD graphics card and the problem still exists even without drivers

 

This is a video and illustrations

 

https://www.youtube.com/watch?v=sH_GAil-...

 

I apologize for the language errors

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선택된 해법

Hi,

This link may be of relevance to your problem.

You can also perform a video stress test using Dell SupportAssist (scroll down to find the link on the page), to check if there is a hardware problem.

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