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Televisions made by the Chinese multinational electronics company, TCL.

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No video but sound is on when watching tv channels

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When I watch tv channels after few minutes the screen goes black but sound is on, but when I Watch Netflix or Kayo for hours nothing happens. Did the reset from service menu still no good, any thoughts??!!

답변되었습니다! 답변 보기 저도 같은 문제를 겪고 있습니다

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Please see the pic, that’s how it’s looks like when the image stops showing, sound is still on.

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선택된 답변

ishtiaque789  since you already reset everything etc., I would check the backlight next. In a darkened room shine a flashlight at an angle against the screen. Make sure that the TV is on and that you get sound. If you can make out shapes and silhouettes then you know that you are having a backlight issue. This could be related to a bad power board or a bad LED backlight array. For more info we would need the exact model of your TV. Also, if you can remove the back from your TV and post some good pictures of all the boards and the interconnect wiring. 기존 질문에 이미지 추가하기

Update (06/02/2019)

ishtiaque789  your backlight is on. Since it works when you use Netflix etc. my number one suspect would be the main board. Change that one and let us know what you find out.

해당 답변은 도움이 되었습니까?

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Technician came from TCL and changed the T con board, it’s fixed now.

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