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Released in 2012, this laptop features a Core i7 processor, dedicated Nvidia 620M GPU, and a 1080p display.

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Asus Zenbook Pro 15 - Water on it

NOTE: It didn’t have option for the device on this page, so I posted link.

The model is UX550GD.

So this is the first to happen to me. I got water on laptop by accident and this is the type of computer I have: https://www.asus.com/Laptops/ASUS-ZenBoo...

I am freaking out. First time with ASUS. Got it back in March. Screen don’t even show on anymore. Sometimes I see light on and I hear fan loud then it goes back off. Gave it to a computer repair place to see if they can save it and repair cause am worried plus I don’t have any rice at home.

Im also thinking of getting additional warranty on it when I get it back and I’m just sad . I love the way computer looks and all and I’m just so frustrated and wonder how is repairs done and if computer will look different.

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Hi @angelhappy43 ,

Repairing electronic devices from liquid damage can be problematic and it comes down to economics.

Is trying to repair the laptop worth the cost of the repair, given that it may not succeed? It may end up costing more than a new unit i.e. parts may have to be replaced as they cannot be repaired e.g. motherboard, keyboard etc.

If they can fix it then it will look no different than before as long as they are professional repairers who take care when opening laptops and do not cosmetically damage the outside in the process.

You may wish to have the SSD removed (hopefully it has also not been damaged) so as to retain your data in case the laptop cannot be successfully or economically repaired.

If the device was powered off, and the battery removed and then the laptop opened up, inspected and cleaned appropriately using either Isopropyl Alcohol 99.9%+ or immersed in an ultra sonic bath as soon as possible, then there is a chance that it might be saved.

The impurities in the water create paths for the electricity which were not in the operating design and this causes damage to the components.

There is also the electrolysis effect of different metals and water when electricity is present and this can cause corrosion which again further damages the components. The corrosion is ongoing until it has been cleaned away even if the power is removed.

Rice does nothing to fix the problems caused by corrosion. This link may be of some interest.

Don't Put Your Device in Rice. Here's Why.

The unfortunate part with newer laptops is that you cannot totally disconnect the power from the motherboard just by turning off the laptop. The power button is not a power isolating button, it is merely a switch that momentarily operates to send a signal to the BIOS to either turn on or turn off, so obviously there is still power there. The only way to do it is to open the laptop and disconnect the battery

Hopefully this may be of some help

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Well, it’s at the computer repair shop right now as we speak

And this laptop? I’ll take the cost of repairing. -sigh- it’s the only one that I like that works well for me

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Generally speaking, with any liquid spill on a laptop, I’ll remove the battery immediately. Next, I disassemble the unit to see were the liquid made it to, and rinse those parts with alcohol, and let it dry thoroughly before reassembly and testing.

If it was powered on when the spill happened, you may well be out of luck and need a new laptop, depending on the damage, as a repair could be more than a new one (depending on age, parts availability, etc…). It largely depends on what the water (since it will conduct electricity) covered inside, and possibly shorted out. It also depends on the mineral content of the water as to how conductive it is - tap water is usually much worse than some bottled waters.

If there was water that hadn’t dried yet when you attempted to turn it on, that may have made matters worse - again, dependent on where the water was. Spillage into a laptop is never a good thing.

Laptops can be notoriously difficult to get apart, so you might see some very minor scaring along the edges of the upper and lower shell, depending on the skill level of the technician and the tools he/she used. Operationally, IF it is able to be cleaned and restored to operation, should look identical prior to the spill as far as the display, etc… goes.

I’m sorry I can’t give you any well defined answers, or at least answer you want to hear. Based on my limited knowledge of your exact situation, the above is the best I can do.

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Yeah, I turned it off and removed charger immediately and tried to wipe off the water where I could. It splashed on the keyboard. It did have a red and black screen where it says asus but then turned off. There were times it turned itself on and I heard loud fan and then turned off. I’m willing to pay for the repairs of it :( it’s so frustrating.

I also just got the laptop back in February of this year

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The UX550GD is a high end model, which are more prone to being totaled out due to the cost of parts since they tend to be scarce for these - there isn’t as much place in the market for an i9 workstation as there is for a more common standard spec laptop. Generally when you look at the cost of parts vs a new device (or a used one from a site like eBay), it tends to add up quickly with these since they don’t sell in large numbers like common models. It looks like a 1-2 year old model so the parts availability shouldn’t be a total loss, but it is a specialty laptop and parts for those just don’t show up like they do for things like Latitudes. If you end up finding it’s cheaper to replace the laptop due to the cost of parts and associated damage, the most practical way to handle it is to get an M.2 SSD enclosure, keep the drive as it often survives and sell the old laptop for parts (or keep it for parts if it’s not worth selling).

The most I would try on a model like this is to clean the boards with denatured alcohol or use an ultrasonic cleaner (if available), check over modular parts like the SSD and wireless card (soldered RAM on this one) for corrosion and try cleaning it if it isn’t too far gone to see if you can luck out a little. If you miss something here, there’s a good chance you’ll burn the socket and component.

If it’s a device I own, I don’t like to put these back into normal production and to test it for ~1 month to see if it’s too far gone to trust. You may not have that luxury, but doing so keeps bad devices from being nightmares down the line since you know it’s too far gone early on. On a device so new, I may try swapping out inexpensive parts, but my general rule is if it’s going to cost me 40% of a used device on nonstandard parts I can’t reuse, I will replace it due to the bad economics - that also applies to accessories that cost a lot in some cases like batteries and chargers with the exception being the device stays.

This is a little different on devices this new and specialty models. Because of the parts cost, I’ll raise it to 50% to cover for the possibility, but I generally make no exceptions beyond that.

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