It says I have to enter my password to do anything. I entered my saved password - was incorrect. So I reset my password for my phone on my computer. Tried the new password - it won’t take it. How can I unlock my phone?
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Hi @jaykayem,
Try removing the battery for a couple of minutes, re-insert it and then check if it resolved the problem.
Here's how to remove the battery.
Samsung Galaxy J7 Battery Replacement
Also try removing / reinserting the SIM card or temporarily inserting a different network compatible, known working SIM card, if the above doesn’t work
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