Stuck on “connect to mac or to a pc with itunes”

Question

iPhone 11 Pro Max

9월 20일에 출시된 가장 크고 비싼 2019년 Apple 스마트폰으로 6.5" OLED 디스플레이를, 트리플-렌즈 카메라 시스템및 크게 향상된 배터리 수명이 특징입니다. iPhone XS Max의 후속 제품입니다.

143 질문 전체 보기

KWH @d3novo

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게시일: 2020년 4월 20일

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Stuck on “connect to mac or to a pc with itunes”

Brand new iphone 11 pro max. Customer received a swap device from apple. She went through the wizard and scanned her esim. After that the phone said it needed an update. After updating it keeps failing to activate and that I need to connect the iphone to itunes. When I do this, it succeeds goes to the home screen for less than 1 second and then it says activating again.

Tried restoring using both recovery mode and dfu mode. Both times it will get stuck on the same screen. What strange is that her esim is still registered even after restoring with dfu mode. Is this a hardware malfunction?? Have not seen this before.

답변되었습니다! 답변 보기 저도 같은 문제를 겪고 있습니다

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예 아니요

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Fellow repair shop here. What exactly is an esim? Or are you talking about the sim card in the phone?

Jesse Hooton 의 2020년 4월 20일

It’s an electronic simcard. Your card will be digital, so you don’t need to use a physical simcard.

KWH 의 2020년 4월 20일

How did you resolve this? I’m having this issue and Apple has replaced my XS MAX twice.

Adam 의 2020년 11월 26일

I’m also having the same issue on my iPhone 12 max pro. How did u resolve

hubert daniel 의 2020년 11월 30일

Still remains unresolved. Was yours a new phone or replacement “swap” device? I have a call scheduled for Wednesday with Apple engineering team. I will keep you updated but it seems like an operating system issue. We’ve tried setting up from backup and as new device on 3 replacement devices, 12 eSIM cards later, many hours at the Genius Bar, many hours on the phone with Apple and none of the work around shave worked. If you are able to bypass and set it up, please let me know. I’m going on 3 weeks of my business line not connected. Hopefully you have better luck!

Adam 의 2020년 11월 30일

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KWH @d3novo

평판: 439

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15

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게시일: 2021년 2월 15일

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Apple swapped the device. Same response as people commenting on this topic.

해당 답변은 도움이 되었습니까?

예 아니요

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댓글 1개:

connect to mac or toa PC with iTunes.?

iji. pk 의 2022년 1월 26일

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Fellow repair shop here. What exactly is an esim? Or are you talking about the sim card in the phone? — Jesse Hooton
It’s an electronic simcard. Your card will be digital, so you don’t need to use a physical simcard. — KWH
How did you resolve this? I’m having this issue and Apple has replaced my XS MAX twice. — Adam
I’m also having the same issue on my iPhone 12 max pro. How did u resolve — hubert daniel
Still remains unresolved. Was yours a new phone or replacement “swap” device? I have a call scheduled for Wednesday with Apple engineering team. I will keep you updated but it seems like an operating system issue. We’ve tried setting up from backup and as new device on 3 replacement devices, 12 eSIM cards later, many hours at the Genius Bar, many hours on the phone with Apple and none of the work around shave worked. If you are able to bypass and set it up, please let me know. I’m going on 3 weeks of my business line not connected. Hopefully you have better luck! — Adam

Albert @v3nuo 평판: 3.2k 4 8 1 · Answer 1 · 2020-04-21T00:40:10-07:00

Albert @v3nuo

평판: 3.2k

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게시일: 2020년 4월 21일

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Check that you have the latest software on your Mac or Windows PC. If you're using iTunes, make sure you have the latest version.
If you see a Trust this Computer alert, unlock your device and tap Trust.
Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.

Otherwise, reboot both the computer and your iPhone and try it again.

Also make sure check out the Apple official post via link below.

https://support.apple.com/en-us/HT201407

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댓글 5개:

Tried a few different cables and multiple PC’s. Problem is not that the PC doesn’t recognize the iphone. Problem is that it doesn’t activate through wifi and it keeps popping up after activating connected to itunes.

KWH 의 2020년 4월 21일

@d3novo Have you tried you lucky with a mental sim card and then activate it?

Albert 의 2020년 4월 21일

Yeah I used my own simcard without PIN and it will show 2 connections but it doesn’t activate. Maybe it’s like some kind of region lock or a iPhone that has not been registered yet.

KWH 의 2020년 4월 21일

@d3novo Did you purchase it from overseas? The best solution is to contact Apple for support.

Albert 의 2020년 4월 21일

Did this get resolved KWH? How did you get it working. Having the same issue....

Adam 의 2020년 11월 26일

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Tpt Cardo @tptcardo 평판: 25 1 · Answer 2 · 2020-11-19T10:53:06-07:00

Tpt Cardo @tptcardo

평판: 25

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게시일: 2020년 11월 19일

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i dont know how to unlock dis iphone 7+

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captainbubbaloo @captainbubbaloo 평판: 25 1 · Answer 3 · 2020-12-10T11:07:30-07:00

captainbubbaloo @captainbubbaloo

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게시일: 2020년 12월 10일

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I have no idea why it freezes on that screen but if you set it up as a new ipad then head to restore in settings afterward you can restore through there

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lawrence @lawrence28 평판: 1 2 · Answer 4 · 2021-02-20T00:42:07-07:00

lawrence @lawrence28

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게시일: 2021년 2월 20일

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This problem also happened on my iPhone 11 before. I force restarted the device and reconnect it, yet nothing worked. Later I was suggested to apply a software named Joyoshare UltFix to resolve it. Finally, this powerful program helped me and there was no data loss.

해당 답변은 도움이 되었습니까?

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댓글 1개:

Cool story bro, thanks that you made this account today just to tell me LMAO

KWH 의 2021년 2월 20일

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