Battery is charged but laptop stops on unplug

Question

ASUS ROG Strix GL503VD-DB71

Released in 2017 the ASUS ROG Strix GL503VD is a high performance gaming laptop.

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Rtxx @rtxx

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게시일: 2021년 12월 26일

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Battery is charged but laptop stops on unplug

Hello,

I have an ASUS GL503VD laptop and I have an issue with the battery.
The BIOS shows that my battery is 91% charged but when I unplug my laptop, it just stops…

The percentage of the battery is always 91% and does not change at all.

What I tried :

Factory reset
BIOS reset/update
Driver reset/update
Open the laptop to unplug/plug the battery connector

Can someone help me to solve this please ?

Thank you in advance.

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예 아니요

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댓글 8개

same issue however i replaced the old battery for a new one but still the same issue

Brian Beckford 의 2021년 12월 26일

What does your bios do if you are looking at it when you unplug the cord?

Cyrus 의 2021년 12월 26일

a new battery did not solve it for me

Brian Beckford 의 2021년 12월 26일

@caperry8 it just shutdown instantly

Rtxx 의 2021년 12월 27일

@Brian Beckford I don't think that will solve mine either ...

Rtxx 의 2021년 12월 27일

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same issue however i replaced the old battery for a new one but still the same issue — Brian Beckford
What does your bios do if you are looking at it when you unplug the cord? — Cyrus
@Brian Beckford I don't think that will solve mine either ... — Rtxx

jayeff @jayeff 평판: 449.3k 11 366 1.4k · Answer 1 · 2021-12-27T06:51:26-07:00

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jayeff @jayeff

평판: 449.3k

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366

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게시일: 2021년 12월 27일

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@rtxx

Which driver did you reset?

Did you try uninstalling the Microsoft ACPI-Compliant Control Method Battery from Device Manager > Battery and then after it has uninstalled restart the laptop and let Windows "find" and install it again? Also check if it has the latest drivers installed. Right click on the entry and click on Update drivers and follow the prompts.

Create a battery report to check the status of the battery. When you have the report, compare the Design Capacity value versus the Full Charge Capacity value to determine it status. With a good battery they should nearly be the same.

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예 아니요

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댓글 6개:

PERIOD FULL CHARGE CAPACITY DESIGN CAPACITY

2021-12-20 49 096 mWh 64 448 mWh

2021-12-21 49 096 mWh 64 448 mWh

2021-12-22 49 096 mWh 64 448 mWh

2021-12-23 49 096 mWh 64 448 mWh

2021-12-24 49 096 mWh 64 448 mWh

2021-12-25 49 096 mWh 64 448 mWh

2021-12-26 - -

Rtxx 의 2021년 12월 27일

And yes I've already uninstalled Microsoft ACPI-Compliant Control Method Battery and updated it

Rtxx 의 2021년 12월 27일

@rtxx

As the laptop stays on when the charger is connected, it appears as though it is a hardware problem on the motherboard, i.e. no power into or out of the battery.

What is the model number of the motherboard? It may be necessary to find the schematics for the motherboard and usually they are easier to find when you know the board number than just the laptop name and model number.

jayeff 의 2021년 12월 27일

The model number is dabklmb28a0

Rtxx 의 2021년 12월 28일

@rtxx

Unfortunately I can't find any schematics only boardview links, which doesn't help as they only show the location of components on the motherboard.

Found this link which didn't solve the problem but maybe will give you some ideas of where to look.

It appears that you are not the only one with this problem.

jayeff 의 2021년 12월 28일

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