Front USBs not working,

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Custom Built Desktop PC

A Desktop PC built from off-the-shelf DIY parts, rather than a prebuilt from a major manufacturer. These can also be built by an SI using off-the-shelf parts.

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Alex Beyer @alexbeyer

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게시됨: 2022년 2월 1일

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Front USBs not working,

PC in question:
Mother Board: Asus ROG Zenith II Extreme Alpha
Case: AI Crystal XL Lite V3 (NO RGB)
CPU: Threadripper 3990x
GPU: PNY GeForce RTX 3090 24GB XLR8 Gaming REVEL
PSU: Thermaltake Toughpower DPS G RGB 1500W Digital 80+ Titanium Smart Zero
CPU COOLER: Noctua NH-U14S (swapped out the fan for 2x Noctua NF-A15 for a blackout theme)
Case Fans: x1 Noctua NF-A14; x8 Noctua NF-F12 (all are 3000RPM rated)
RAM: Kingston HyperX Fury 128GB 3200MHz DDR4 Ram CL16 DIMM x8
Storage: Boot = 4TB Sabrant ROCKET Gen 4 NVME, 2x (not in RAID) 8TB Gen 3 Rocket QLC NVME

So… The issue is I can’t get the front USBs to work, two 3.0 (5Gbs) and two 2.0, and headphone blah blah blah, pretty standard. Checked the wires and everything is correct, since the Mother Board was cool enough to provide a cheat kit where you plug in the pins out side the system on a little passthrough thing apparently called the “ASUS Q-Connector Kit” And I think it’s keyed in a way that it only snaps on the mother board in one way.

EVERYTHING ELSE works fine, even the TECHNICALLY NOT SUPPORTED RAM in that PC. Since It had been almost 20 years since I last built a PC and didn’t realize there was some RAM blacklist going on with modern CPUs. Just assumed if the ram was from a reputable company, that it would just work. Also, Went with that ram since it was 1) Low Profile, and 2) NO RGB. Which is silly hard to find nowadays.

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jayeff @jayeff

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게시됨: 2022년 2월 2일

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Hi,

Have you checked the USB configuration in BIOS > Advanced > USB Configuration > USB Single Port Control to check if the ports are enabled or not?

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NO. Nope. Sigh, I just assumed it would work. This is what you get for being out of the game for over 20 years. Things are so complicated nowadays. Thanks. I'll give that a try.

Alex Beyer 의 2022년 2월 3일

That didn't work. 3.0 works on the front bus, have Legacy USB enabled, XHCI Hand Off disabled??? Didn't know what that was, and the brief description in the bios didn't make much sense either.

Alex Beyer 의 2022년 2월 11일

@Alex Beyer

Just to clarify it is only the two front panel USB 2.0 ports that don't work and the two USB 3.0 ports do work?

Did you see the note on p.1-21 of the user manual regarding the connection of the front panel USB 2.0 connector?

jayeff 의 2022년 2월 11일

@jayeff Thanks. Your manual that you linked to is quite a bit different than the one I had for my board and came in the box. Yours seems more detailed. NO... NO... I didn't. HUH. ANNOYING. Thank you so much. What a weird omission, especially at this price range. Well, that explains that.

Alex Beyer 의 2022년 2월 12일

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NO. Nope. Sigh, I just assumed it would work. This is what you get for being out of the game for over 20 years. Things are so complicated nowadays. Thanks. I'll give that a try. — Alex Beyer
That didn't work. 3.0 works on the front bus, have Legacy USB enabled, XHCI Hand Off disabled??? Didn't know what that was, and the brief description in the bios didn't make much sense either. — Alex Beyer
@Alex Beyer

Just to clarify it is only the two front panel USB 2.0 ports that don't work and the two USB 3.0 ports do work?

Did you see the note on p.1-21 of the user manual regarding the connection of the front panel USB 2.0 connector? — jayeff
@jayeff Thanks. Your manual that you linked to is quite a bit different than the one I had for my board and came in the box. Yours seems more detailed. NO... NO... I didn't. HUH. ANNOYING. Thank you so much. What a weird omission, especially at this price range. Well, that explains that. — Alex Beyer

Custom Built Desktop PC

Front USBs not working,

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