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A high-end PC workstation by HP, released in April of 2012.

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Keyboard and mouse not working in welcome screen

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My keyboard and mouse stop working when i reach that screen, I believe the reason might be because i reset my computer by keeping my old files, is there a way i can fix this?

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Are these USB or wireless keyboard and mice?

Hi @07 Ghost

Have you tried different USB ports? The USB 2.0 would be the first to try. Do I have it correct that the keyboard and mouse work fine in the BIOS?

@aactech Hi mike, I've tried to change port but the problem is still there. I think the BIOS works properly because the mouse and keyboard work when i start the computer but then they stop responding when the windows loading page comes up.

Hi,

Try a startup repair from the Windows Recovery Environment menus.

To get into WRE start the PC and when it starts to boot into Windows, force stop the PC by holding the Power button operated until it shuts down.

Do this 3 times in a row, i.e. start > boot > force shut down > start > boot > force shut down > start etc.

On the 3rd attempt it should boot into the WRE menus.

When there, select Troubleshoot > Advanced options> Startup repair and follow the prompts.

Do not select Reset this PC because if you do and you select the wrong option after this, it will reinstall Windows and delete all your data

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Hi @07 Ghost

Create a Win 10 recovery USB and then use it to try and fix the problem.

A recovery USB can be created from any known working Win 10 PC. All you need is an 8GB USB flashdrive and 40-60 minutes of time.

In the host PC go to Control Panel > Recovery > Create a recovery disc and follow the prompts.

To get to Control Panel in the host PC, click on the search box, left side of taskbar and type Control Panel and click on the Control Panel app that appears as an option.

When you have the USB, insert it into your PC and turn on the PC

Press F9 when the F9=Boot Menu message appears on the screen, wait for POST to finish and for the list of bootable devices to display. Use the arrow keys to select the USB drive option and press Enter. The computer then starts from the USB drive and not the HDD.

When the WRE menus appear try to repair the startup as before i.e. select Troubleshoot > Advanced options> Startup repair and follow the prompts. Do not select Reset this PC because if you do and you select the wrong option after this, it will reinstall Windows and delete all your data

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Restore your windows when it was working.

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