Keyboard and track pad not working. Cap lock light is on all the time.

Question

MacBook Air 13" Early 2014

Apple의 MacBook Air 13" 2014년 4월 업데이트에는 참신한 듀얼-코어 i5 및 i7 프로세서와 더불어 배터리 성능을 약간 향상시켰습니다.

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Simone Lombardo @simonelombardo

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게시일: 2022년 5월 28일

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Keyboard and track pad not working. Cap lock light is on all the time.

I have a MacBook Air early 2014, worked fine until it dropped from the top compartment of an airplane. It was in a case and the case inside a backpack. The keyboard and track pad stopped responding (aside from power button).

They don’t work in recovery mode either.

Plugged device work.

What I tried :

reset PRam
Reinstall OSX
went into recovery

I brought it to Apple and they said it s a problem with the monitor(?) and asked $750 to repair , they suggested I buy a new one.

Any idea what part could really be the issue? And if possible to repair it myself?

Another thing to note is that the cap lock key light is on all the time. I can’t turn it off.

Thanks.

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To be clear your system is fully dead correct? Or are you able to get some level of response on the display.

Also did you try using an external display to see if something showed up on it as well as try a USB connected keyboard and mouse.

Dan 의 2022년 5월 29일

Sorry for the confusion; the system works fine aside from the built-in keyboard and trackpad not working,(with the cap lock light on).

External keyboard mouse work, as I used them to reinstall the system. Thank you!

Simone Lombardo 의 2022년 5월 29일

Dan, I just did the repair and all working great now!!! Thank you so much!!

Simone Lombardo 의 2022년 6월 4일

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선택된 답변

Dan @danj

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Self employed contract worker

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게시일: 2022년 5월 29일

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Not sure I follow how the Apple genius would think your issue is the monitor if the keyboard and trackpad don't work.

I'm suspecting your MacBook Air 13" (Mid 2013-2017) Trackpad is damaged as its the meeting point of your keyboards connection to then pass onward to the logic board. As you can see reviewing this guide MacBook Air 13" Early 2014 Trackpad Replacement in Steps 6 & 7

상품

MacBook Air 13" (Mid 2013-2017) Trackpad

$49.99

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댓글 1개:

Thank you! Yes it was so weird why would the monitor have any link with that. That s why I started to look online- it made no sense. I ll give this a try! Thank you!

Simone Lombardo 의 2022년 5월 29일

댓글 달기

To be clear your system is fully dead correct? Or are you able to get some level of response on the display.

Also did you try using an external display to see if something showed up on it as well as try a USB connected keyboard and mouse. — Dan
Sorry for the confusion; the system works fine aside from the built-in keyboard and trackpad not working,(with the cap lock light on).

External keyboard mouse work, as I used them to reinstall the system. Thank you! — Simone Lombardo
Dan, I just did the repair and all working great now!!! Thank you so much!! — Simone Lombardo
Thank you! Yes it was so weird why would the monitor have any link with that. That s why I started to look online- it made no sense. I ll give this a try! Thank you! — Simone Lombardo

MacBook Air 13" Early 2014

Keyboard and track pad not working. Cap lock light is on all the time.

답변 1개

MacBook Air 13" (Mid 2013-2017) Trackpad

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