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Released January 2020, identified by model numbers SM-A015F, SM-A015F/DS, SM-A015G, SM-A015G/DS, SM-A015M, SM-A015M/DS, SM-A015T1, SM-S111DL, SM-A015V, SM-A015A

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I forgot my lock screen pin.

I forgot my lock screen pin. how can I get into my phone?

이 질문에 답하기 저도 같은 문제를 겪고 있습니다

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답변 2개

가장 유용한 답변

Hi @jenaspage2

If the remote unlock option has been enabled on the phone then the screen lock could always be unlocked remotely via the user's Samsung Account or Google account remote unlock feature. This is if there is a Samsung account or a Google account associated with the phone of course..

If you can't remember the user ID and password for the account then a hard reset will lock you out as well due to the FRP lock being enabled by the reset. You will then have to bypass it to access the phone but your data will have been erased by the reset and will be lost, unless you have done a recent a backup

해당 답변은 도움이 되었습니까?

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The only option is unfortunately to do a hard reset of the device.

Good luck!

해당 답변은 도움이 되었습니까?

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