My PC crashes randomly

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Custom Built Desktop PC

A Desktop PC built from off-the-shelf DIY parts, rather than a prebuilt from a major manufacturer. These can also be built by an SI using off-the-shelf parts.

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Vystia @vystia

평판: 1

1

게시됨: 2022년 12월 21일

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My PC crashes randomly

I got this build mid September and i had nothing but issues

It crashes randomly sometimes only while playing certain games, sometimes just looking at the desktop sometimes nothing happens for a week and then it starts to randomly crash while always giving me the "Kernel Power 41" error

I've tried everything you will find about this topic

-Updating drivers

-fixing cables

-health checked memory and HDD

-disabled fast startup

And so on

Everything was going fine for a couple of days without any issues whatsoever and now all the methods i tried before aren't helping me anymore and maybe someone here has a solution (i think it's either outdated bios or my gpu is dying but maybe someone knows it better)

Hardware:

Ryzen 5 3600

Radeon Rx 570

Be quiet PSU with 500w

It's an MSI motherboard i forgot the name I'll add it later if it's important to know¿

Also it's not because of overheating my cpu doesn't go above 55° and my gpu never went above 65° even under heavy load

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Hi @vystia

Knowing the motherboard model number will help to check if the BIOS needs updating or not.

Random makes it harder to track down but you have to start somewhere I suppose.

Check in Event Viewer for any Critical, Error and Warning events that are logged when the problem occurs. No doubt there will be Critical events as you're getting Kernel error 41 messages but there may be others which may give more info as to what's happening.

To get to Event Viewer in Win10/11 press the Win key + x key (both together) and click on the Event Viewer link that appears in the menu options.

If it happens frequently try running the PC in safe mode and check if it occurs. If it doesn't then more likely it is a driver problem so again knowing the motherboard model number will help.

If it also happens in safe mode, try getting into BIOS and leaving it there or scroll through the menus for a while and check if it happens.

As I said, random is hard because until you can make it happen or the PC fails completely you have to either wait or try things to make it happen to get some ideas of where to start looking.

jayeff 의 2022년 12월 21일

one possible problem is "Dirty power" either from your PSU or your powergrid.

i would test the system with a known good PSU if that doesn't fix it, it might be your power Grid

if you have the equipment it's easy to test for using a multimeter and an oscilloscope.

or you could get a UPS with "active power correction"

but the "random" part of the problem makes it quite hard to point at anything definitive

Sebastian 의 2022년 12월 22일

@jayeff it's the msi b450 gaming plus max,the driver is from 3/22/22

Is it possible that this is already the issues since it's outdated?

Also it mainly happens when playing games but even then it sometimes works just fine and sometimes it doesn't.the only critical error i get is the kernel power 41 error

Thanks for your help

Vystia 의 2022년 12월 22일

Also the VGA light turns on after crashing maybe that helps with identifying the Problem

Vystia 의 2022년 12월 22일

The common reasons for computers keep crashing are but are not limited to: The display, power supply, or CPU is overheating. The internal hardware of the computer is loose. Software and hardware are incompatible.

Regards,

Will

William 의 2022년 12월 22일

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Hi @vystia

Knowing the motherboard model number will help to check if the BIOS needs updating or not.

Random makes it harder to track down but you have to start somewhere I suppose.

Check in Event Viewer for any Critical, Error and Warning events that are logged when the problem occurs. No doubt there will be Critical events as you're getting Kernel error 41 messages but there may be others which may give more info as to what's happening.

To get to Event Viewer in Win10/11 press the Win key + x key (both together) and click on the Event Viewer link that appears in the menu options.

If it happens frequently try running the PC in safe mode and check if it occurs. If it doesn't then more likely it is a driver problem so again knowing the motherboard model number will help.

If it also happens in safe mode, try getting into BIOS and leaving it there or scroll through the menus for a while and check if it happens.

As I said, random is hard because until you can make it happen or the PC fails completely you have to either wait or try things to make it happen to get some ideas of where to start looking. — jayeff
one possible problem is "Dirty power" either from your PSU or your powergrid.

i would test the system with a known good PSU if that doesn't fix it, it might be your power Grid

if you have the equipment it's easy to test for using a multimeter and an oscilloscope.

or you could get a UPS with "active power correction"

but the "random" part of the problem makes it quite hard to point at anything definitive — Sebastian
@jayeff it's the msi b450 gaming plus max,the driver is from 3/22/22

Is it possible that this is already the issues since it's outdated?

Also it mainly happens when playing games but even then it sometimes works just fine and sometimes it doesn't.the only critical error i get is the kernel power 41 error

Thanks for your help — Vystia
Also the VGA light turns on after crashing maybe that helps with identifying the Problem — Vystia
The common reasons for computers keep crashing are but are not limited to: The display, power supply, or CPU is overheating. The internal hardware of the computer is loose. Software and hardware are incompatible.

Regards,

Will — William

jayeff @jayeff 평판: 496.2k 11 384 1.5k · Answer 1 · 2022-12-22T06:53:28-07:00

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jayeff @jayeff

평판: 496.2k

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게시됨: 2022년 12월 22일

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Hi @vystia

The BIOS was updated in Aug, 2022 to Ver.7B86vHG and the chipset drivers to Ver.4.07.13.2243 in Sept. 2022 (same for Win10 and Win 11).

The LAN driver was updated in Sept. 2022 (do you play games online?) for Win 11 only, and the audio drivers in April 2022.

If you update the audio drivers (sometimes they can cause kernel 41 errors) see the Note in the driver link.

Here's the support webpage for the motherboard, for the BIOS and the drivers I mentioned.

Maybe work backwards and update the LAN drivers (if Win 11 installed) first and allow some time to see if any errors are still occurring. Then if they're still occurring update the audio drivers (or do these first if Win 10 installed) and allow some time to see if any errors are still occurring.

If not any more then good or if still occurring then update the chipset drivers and again allow time to see if the problem is still there.

Finally update the BIOS last of all and check.

The reason I suggest doing it this way is that the BIOS is fundamental to the operation of the motherboard and the operating system and updating it can cause problems sometimes so I never suggest updating it just to see if it will solve the problem if there are other options that you can try first. If it is working OK the BIOS doesn't need to be updated unless there's a security issue or a known bug that needs fixing and the description for the latest update doesn't imply this.

The other reason I'm suggesting this procedure is because if you do everything at once then if something goes wrong you don't know which update caused the problem and it is harder to get it back to what it was as you have to roll back everything including the BIOS which may not be easy or even possible. If you do everything at once and it works well and good but you still don't know which update fixed the problem which may not bother you but would bother me if it occurred again sometime in the future.

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댓글 7개:

I'm pretty sure that the problem is the GPU since my PC never crashed in windows safe mode.Which sucks because a new good graphics card is pretty expensive.

I just tried to reinstall all my graphics drivers and it's still happening,clean install of windows never helped although i disabled the Microsoft sound thingy in the device manager and it went well for a few hours and it just returned now.

Vystia 의 2022년 12월 23일

@vystia

Not failing in safe mode, usually points to a driver problem.

Did you try updating the sound drivers including the Nahmic APO driver as recommended in the update?

Sound drivers can just be as bad as video drivers when PC crashes occur.

Also maybe try updating the chipset drivers (if you haven't already done so) and then try updating the GPU drivers and check how it goes.

It may be a conflict between the GPU drivers and earlier versions of the chipset driver, if that's what is installed.

jayeff 의 2022년 12월 23일

@jayeff i updated the chipset, the GPU drivers and the sound drivers and nothing helped when i go onto the GPU driver version from the 10/25/22 it says "Windows stopped this device because it reported an issue" and i now know it has something to do with my gpu driver but it doesn't matter which driver i use it never works out

Do you have any ideas on what to do or what might cause the driver to fail even after a factory reset?

Vystia 의 2022년 12월 24일

@vystia

Where are you getting the GPU drivers from?

The link I posted shows the Win10 & 11 AMD drivers are 12/8/2022 Adrenalin 22.11.2 Recommended (WHQL) and the

jayeff 의 2022년 12월 24일

I got them from the official amd page,I've also found out that it 100% is a Gpu issue bc when i disable it over the device manager it doesn't crash once regardless of what i do.Is there still a way to fix the GPU besides replacing it?

Vystia 의 2022년 12월 24일

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Slobodan Maric @slobodanmaric 평판: 47 4 · Answer 2 · 2022-12-24T13:43:27-07:00

Slobodan Maric @slobodanmaric

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4

게시됨: 2022년 12월 24일

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The RX 570 requires minimum 450 W PSU. You have 500 W one, but what is the your PSU grade? Is it a gold or platinum variant? I would suggest you to find a friend or someone who can borrow you a good PSU to try out, or you take your GPU to a friend to test it on their machine.

In what you described, this seams as a power problem to me.

Ofc, before you swap PSU, please update your system to latest updates + latest drivers for your devices.

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Since this is a build i got i have no idea if it's a gold or platinum PSU,i never got that information and have no idea how to look it up

Also i already installed all the newest drivers and everything that you can do over the software to try and solve this issue, nothing worked so im almost 100% certain that this has to be hardware failure

Vystia 의 2022년 12월 24일

I used a Psu calculator and ended up with around 350-400w usage, shouldn't a 500w PSU be good enough?

Vystia 의 2022년 12월 24일

That is something else - calculated usage. The PSU grade means it's quality build, can it provide stable voltage, etc. As we don't know how good is your PSU, I would suggest to try some other if that is an option.

Slobodan Maric 의 2022년 12월 24일

I sadly don't have another psu,but it's a be quiet pure power 10 and i thought they were pretty good also it's quite new still

Vystia 의 2022년 12월 25일

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My PC crashes randomly

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