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Repair guides and support for wired or wireless devices that provide internet connectivity.

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Why does my router tend to drop the connection?

I have a D-Link DI-624 router. However, as of the last year, it has started acting strangely. The hardwired ethernet connections are fine, but anything running on the wireless tends to lose the connection after anywhere from 10-40 minutes. What makes this so strange is that airport still shows it to be connected. The only way to fix the problem is to turn the wireless card in the computer off, then turn it back on.

The same situation occurs on Windows and Ubuntu laptops. All my wireless-equipped laptops suffer from this horrid problem.

I've reset the router multiple times, upgraded the firmware, etc.- nothing seems to work.

Has anyone else had similar problems? Were you able to fix them somehow?

---EDIT---

I forgot to mention that this doesn't happen on my iPhone or iPod. It's always limited to laptops or desktop with wireless. The router came standard with my Verizon FiOS install, so it's probably about 4 years old.

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What kind of encryption do you use? WEP, WPA...?

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Sounds like a physical issue- how old is the router? My guess is that the wireless antenna is going bad, if it was a software issue it would have been corrected by the updates or would have the same issues with wired connections.

If you can contact the vendor you purchased this from, it may be under warranty and you could get it repaired.

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Do you mean the actual antenna, or the port for the antenna? Would getting another of the generic antennas possibly fix the problem?

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You'll have to figure out what exactly the antenna is, probably some proprietary made in Taiwan if it's cisco, so you should contact the vendor.

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Try getting the average time before shutdown with two to three tries. Then put it in the freezer for an hour. Try it now and see how long it lasts. Let us know.

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Hi,

i had a DL-624+ some years ago. My problem was, that the router hung up (LAN and WLAN) every 10 to 14 days. The only way to get it back to work was unplug and replug the power. I've tried everything, other wlan settings, using an unused channel, updates for the router and drivers, WEP, WPA, longer shorter and no wlan-password aso....Nothing fixed the problem. One day a tree around the corner was struck by lightning, it was close enough to fry the router. Now i have a router from AVM, set up once and working since.

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Yeah, that's not the problem that mine has though. Ultimately, I could buy another one, but I'd like to see if I can fix it first.

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Yeah that's right, i would try it to. One thing is strange, the wireless cards have to be restarted, what about the router? If one wireless card "hangs up" can you connect with another wireless Laptop? Which Hardware Revision of the Router do you own (Sticker on the bottom)?

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