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itunes, file explorer stop responding when iPod mini plugged

reposting my question from apples official forum to increase the chances of getting a response quickly lol

The Ipod is a 1st gen mini. the original itunes program from the first restoration attempt was the latest version, downloaded from microsoft's store app. im on windows 10

when i got it it was mac-formated. i was restoring it as usual when it accidentally unplugged during restoration and my computer crashed. The ipod then reboot by itself a few times, showed the sad ipod icon and then reboot again.

from the ipod it seemed that it was working as normal and in the about it said it was windows formatted.

when i plugged it back in itunes would take 10-30 minutes to run and theen would stop responding if i clicked literally anything. it wasnt recognizing the ipod. I have the ipod support service installed. So i went through like 90% of the win 64 versions of itunes from 2014 to 2018, even tried opening it in a virtual machine and on my moms win10 laptop. nothing. the whole time i was making sure itunes was completely uninstalled and deleted before trying another version/just reinstalling.

so i went to seek other solutions . first i ran the HDD test from diagnostics mode which said it passed. then i looked online for how to restore it without itunes and found this article about formating it from file explorer.

when i right-clicked on the ipod to try and get to the formatting options file explorer stopped responding. i tried troubleshooting it from windows' "devices and printers" program to see the same thing happen to that program. it seems every interaction a computer has with this thing just freezes everything.

i've been on this for 2 days and i feel like ive exhausted my resources so please help me im going insane

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i bought a walkman mp3 player after buying more replacement parts for this and everything having some sort of issue it seems my ipods are cursed /j 😭

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@mithrilll sounds like your firmware got messed up. Just running it through iTunes probably wouldn't have fixed it. I would have suggested to reinstall the firmware. After downloading the proper firmware, you can shift-click (PC) or option-click (Mac) the Restore Or Update buttons in iTunes. That should have opened a dialog box where you choose the proper ipsw-file. You can download that from here

You will also have to place the iPod into disk mode to reformat to FAT32. Reboot the iPod by sliding the Hold button back and forth, then pressing Play/Pause + Menu. When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears. of course, you can also check the this video for the how-to

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i will check this out tommorow, would be nice if i manage to fix at least one of my ipods. (tommorow because it currently has another drive in it. which also doesnt work. and i don't wanna dissasamble it again right now.)

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@mithrilll no worries. I do hope it works for you. I think you got into the weeds to deep with trying to find the right version iTunes etc. It should have been straight forward but as Windows evolves and iTunes no longer keeps up, it just gets more difficult. Best thing would be to use an old computer that runs XP :-) Best of luck

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