My keyboard doesn't work properly

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MSI

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Viqram M @viqramm

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게시일: 2024년 6월 3일

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My keyboard doesn't work properly

My keyboard doesn't work as it should, some pads don't work/turn off, like the Q, W, E, R, V, B, N, M, F1, F2. F3. F6. F7. ENTER keys and some more, the driver I've updated, even updated it manually, does this problem come from the hardware?

I want to take it to a service center but I don't really understand the problem with my keyboard and I'm afraid I don't know what's wrong and I'm being cheated, what are the problems that often occur and what's the solution?

This is my device, MSI Modern A11SB "2022"

Bios : E1552IMS.111

.

Additionally, I have a problem with my driver graphic card, it can't update the new version how safe solution i can do?

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SparkWorx @sparkworx

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Thanks for providing the picture of the keyboard and the errors - that's a huge help!

Keyboard:

Honestly, looking at the visible age and wear of the keyboard, I'd guess from experience (professional IT engineer that has troubleshooted a loooooot of machines) that its likely just the keyboard module/keys on it wearing out. Especially as a number of those are commonly and visibly on this machine, higher use.

Have you ever in the life of the device spilled anything on it, especially in that area?

Graphics Driver:

Does the error message contain any additional information at all?

I'd try re-installing the GeForce Experience and then the install if you can, then it looks like this doc from Nvidia seems to help pull logs on that error.

Note: While those steps seem reasonable and appear to be from Nvidia support, anything touching registry or drivers can have risk for your machine, and any/all changes, maintenance, troubleshooting you perform on your machine is at your discretion and risk.

That bit said, I'd likely pull the logs and get more detail than the generic "An error has occurred" GeForce gave you above. ******

Best of luck, and please let us know if you get progress on either of those! ******

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Thanks for your advice, sorry if the keyboard pict doesn't help.

Viqram M 의 2024년 6월 5일

This laptop is still sealed but the warranty has expired. I've opened my device but not this laptop and I didn't take it apart. my knowledge about hardware is still shallow therefore it is better for me to ask and leave it to the experts there is too much information on the internet so I don't know which solution is most suitable. I will leave the progress in the future when it been repaired. Thanks

Viqram M 의 2024년 6월 5일

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Thanks for your advice, sorry if the keyboard pict doesn't help. — Viqram M
This laptop is still sealed but the warranty has expired. I've opened my device but not this laptop and I didn't take it apart. my knowledge about hardware is still shallow therefore it is better for me to ask and leave it to the experts there is too much information on the internet so I don't know which solution is most suitable. I will leave the progress in the future when it been repaired. Thanks — Viqram M

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My keyboard doesn't work properly

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