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Why is may laptop screen not showing anything?

My laptop screen is not showing anything, it's just shows a black screen on turning on the laptop and the caps lock key blinks continuously until I shut down the laptop

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Hi @kumarsuraj

Is th eCap lock light blinking continuous or is it in a pattern of blinks that pauses for a second before repeating the same number of blinks e.g. 4 blinks - pause, 4 blinks pause etc?

Is it changing colour e.g. red and white or always the same colour?

Reason I'm asking is if it is a pattern then this is an error code showing what's wrong.

It's blinking in a pattern of 3 blinks- pause

It's not changing colour,always white

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Hi @kumarsuraj

A 3 blink error code indicates that there may be a problem with the memory in the laptop.

Try reseating (remove/reinsert) the memory module and check if that resolves the problem.

Here's the maintenance and service guide for the model series.

Go to p.31 to view the procedure to remove the memory module.

After removing it, carefully reinsert it and reverse the procedure to reassemble the laptop and check if it turns on OK or not.

If it is still not turning on and you get the same error code you may have a faulty memory module. The part numbers for the modules are shown at the top of p.31. Search online for the part number, to find suppliers that suit you best.

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