HP Pavilion 17-e020dx Repair

The HP Pavilion 17-e020dx is a 17.3-inch personal computer manufactured and produced by HP Inc. in 2014. Alternate models of the HP Pavilion 17-e020dx include the HP Pavilion 17-e117dx, -e160us, and -e184nr. The HP Pavilion -e series is a collection of laptop models that can fit the purposes of a broad spectrum of users.

This Notebook PC weighs 5.99 pounds, with dimensions of 1.29 x 16.5 x 10.5 inches. Its 17.3-inch display screen is powered by an LED-backlit display with a 1600 x 900 pixels resolution. It also has a 750 GB hard drive, which can store large amounts of data before an external hard drive is needed.

Its AMD Radeon HD 8550G graphics card with 8 GB of RAM is suitable for both gaming and ordinary tasks. It also has a full-size keyboard, complete with a keypad.

There have been no recalls for the HP Pavilion 17 -e020dx; however, HP issued a voluntary power cord replacement for AC power vords in 2014 to cooperate with government regulatory agencies. There was also a recall for HP Notebook Computer batteries in 2017. The hazardous batteries affected HP Notebook PCs sold from March 2013 to October 2016.

The HP Pavilion 17-e020dx is no longer supported by HP and is only purchaseable by third-party sellers. This specific model has also been removed from the HP online store, as well as its HP Support page.

Source: Power Cord Replacement, Notebook Computer Battery Recall

This device has 1.29 x 16.5 x 10.5 inch dimensions, complete with the HP logo on the back of the monitor. The most common way to identify this specific model is on the label, which can be found on its bottom, sides, top, or back. However, some models have the label inside of the battery compartment.

Another way to identify the device's model is by opening the HP System Window, which can be accessed by pressing the Fn key with the Esc key on the laptop's keyboard.

The HP Pavilion 17 -e020dx is usually found in a silver color with a black interior.

Source: Finding HP Laptop Model Number

Product Number: E4W31UA

Microprocessor: 2.1GHz up to 3.1GHz AMD Elite Quad-Core A8-5550M Accelerated Processor

Microprocessor Cache: 4MB L2, 1600MHz DDR3

Memory: 4GB DDR3 SDRAM (1 DIMM)

Memory Max: Maximum supported = 8GB

Memory Slots: 2 user accessible

Video Graphics: AMD Radeon HD 8550G graphics with up to 2158MB total graphics memory

Display: 17.3-inch diagonal HD+ BrightView LED-backlit display (1600 x 900)

Hard Drive: 750GB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection

Multimedia Drive: SuperMulti DVD burner

Network Card: 10/100BASE-T Ethernet LAN (RJ-45 connector)

Wireless Connectivity: 1x1 802.11b/g/n WLAN

Sound: DTS Sound+

Keyboard: Full-size keyboard with numeric keypad

Pointing Device: Touchpad supporting multi-touch gestures without on/off button

External Ports: Multi-format digital media card reader for Secure Digital cards

2 SuperSpeed USB 3.0

1 Universal Serial Bus (USB) 2.0

1 HDMI

1 VGA (15-pin)

1 RJ-45 (LAN)

1 Headphone-out/microphone-in combo jack

Dimensions: 1.16 in (min H) / 1.29 in (max H) x 16.5 in (W) x 10.5 in (D)

Weight: 5.99 lb

Power: 65W AC adapter

6-cell 47WHr 2.2 Ah lithium-ion battery

ID Mech Description: Front facing HP TrueVision HD Webcam with integrated dual array digital microphone

Operating System: Windows 8 (64-bit)

Source: HP Pavilion 17 -e020dx

HP Pavilion Official Site

Power Cord Replacement

Notebook Computer Battery Recall

Finding HP Laptop Model Number

HP Pavilion 17 -e020dx Specs