Hello Janis Jasmine, The error E:62:10 is indeed one of the lens initializing error code, and more particularly related to the stabilization unit. If you search the internet for E:62:10 you will find numerous websites talking about this error code, amongst others on the Sony forums. It is a recurring and structural problem with Sony cameras, most particularly with the HX models, but it also happens with the W series. Sony is aware of the problem. The root cause is a flex ribbon between the motherboard and the stabilization unit that breaks shortly after expiration of the warranty. The flex ribbon costs only a few dollars but replacing it requires servicing. Sony does not support servicing and delegates to local service shop repairs. Unfortunately it far more easy to replace the whole lens unit, but then the repair costs is a significant portion of the purchase price of a new device. And it will eventually fail again after repair - many users report multiple failures. Look out the internet or read the...

The explanation is documented on the website http://sony-e-62-10.atspace.cc/

Hi, This is a very well known and recurring problem that happens a lot with Sony camera's. Error messages can be found at https://www.sony.com.au/electronics/supp.... E:62:10 is a generic error of the stabilizer. All users experience the same process : after less than 3 years of use the stabilizer breaks down, making it impossible to take sharp pictures, and displaying the dreaded E:62:10 error message. Thousands of users on the Internet have the same problem, read the complete explanation with more than 400 forums listed on the website '''http://sony-e-62-10.atspace.cc/''' ! or just search E:62:10 on Google or on Google Videos or on YouTube ! A temporary solution could be available at https://www.youtube.com/watch?v=S53D3EfD.... For me it is a hidden defect or a problem of programmed obsolescence which Sony refuses to follow up despite the many complaints. If your camera is still under warranty, get it fixed or replaced as soon as possible. Otherwise, I advise you to take contact with the support services...

Hi, E:62:10 is indeed a very well known and recurring problem that happens a lot with Sony camera's. Error messages can be found at https://www.sony.com.au/electronics/supp.... E:62:10 is a generic error of the stabilizer. All users experience the same process : shortly after expiration of the legal warranty period the stabilizer breaks down, making it impossible to take sharp pictures, and displaying the dreaded E:62:10 error message. Thousands of users on the Internet have the same problem, the website http://sony-e-62-10.atspace.cc/ lists more than 470 forums where users are complaining ! or just search E:62:10 on Google or on Google Videos or on YouTube ! A temporary solution could be available at https://www.youtube.com/watch?v=S53D3EfD.... This is clearly a hidden defect or programmed obsolescence that Sony refuses to follow up despite the many complaints.

Hello, Sorry to hear you have the same problem too, but again this is a very well known problem that a lot of users have. Read the full story at http://sony-e-62-10.atspace.cc/. If the device is still under warranty, bring it as soon as possible to an after-sales service center and let it fix. If it is not under warranty any more, the workaround procedure described in https://www.youtube.com/watch?v=S53D3EfD... may help, but it needs to be executed each time the device is powered on. You may also contact the support services of SONY to make them aware and/or try to invoke a hidden defect. Regards,

Hi,  This is indeed a very well known problem with a lot of Sony camera's. Read http://sony-e-62-10.atspace.cc/. A temporary solution could be available at https://www.youtube.com/watch?v=S53D3EfD.... Hope this helps.

Hi,  You can find error messages at https://www.sony.com.au/electronics/supp.... Errors E:62 are linked to stabilisator errors. I have had the same and this is a very well known problem for thousands of users with a lot of Sony camera's. Read http://sony-e-62-10.tk/ to learn more. A temporary solution could be available at https://www.youtube.com/watch?v=S53D3EfD.... I would advice taking contact with the support service of Sony and keeping us posted.

Hi,  You can find error messages at https://www.sony.com.au/electronics/supp.... Errors E:62 are linked to stabilisator errors. This is unfortunately a very well known problem with a lot of Sony camera's. Read what happened to me and many other users at http://sony-e-62-10.atspace.cc/. A temporary solution could be available at https://www.youtube.com/watch?v=S53D3EfD.... I would advice taking contact with the support service of Sony and keeping us posted.

Hello, I have the same problem too. This is actually a problem that happens very frequently with Sony devices. I found over a hundred forums where users have had the same problem : take a look here. I documented the same workaround as above, but as far as I am concerned there is no need to tap the device. Hope it can help.