I can get past my user password but not the admin and I've tried to use the codes at Pastebin:...

What is the name of the adhesive paste within the phone and or where can I get some? Or what is a safe alternative to use?

I decided to review my answer and the answers posted concerning the subject. In retrospect the short answer is "it all depends on how old your laptop is." All of the listed solutions above can and do work if your laptop is old enough. Now this part is my opinion and my opinion is that prior to 2017 models pulling out the battery or going to the paste bin method or changing the date or holding a function button plus another key or potentially all viable options IF and only if your Asus is pre 2017. After this date your option is to literally replace the motherboard (DIY) OR send it back to the manufacturer (ASUS.) Is now 2023 and I originally posted my findings in 2020. I have yet to find any other solution beyond this. I have empathy for all y'all. Please if you find a solution please post it for all to see. I was fortunate enough to finally remember my password.

Thanks for the help however I have tried this does and apparently it does not work on newer (2017+) Asus laptops. The computer will not allow you to press alt + r to get a rescue password entry opportunity. I have become very familiar with the “ pastebin link” solution and for me it appears the only choice is to send it to ASUS or replace the motherboard. There is no “CMOS “battery to remove as I understand it their is a residual charge left on the motherboard that keeps the BIOS current and unplugging it will not help. I cannot change the boot option and use an USB, port, SD card or anything to flash, recover or reset and this laptop as with most newer ones does not have any jumper opportunity to reset a password. Looks like there's no way around it except to send it in. Oh a funny side note, tech support at Best buy geek squad member told me I might as well just throw the computer away! I should have got his boss and in educated but I chose Mercy as I need Mercy. Coming from a background of technical...

I apologize for not knowing the difference but it is the screen digitizer and the screen lens basically the same thing? My touch screen works but the glass is cracked immensely.

So should I search ebay/amazon parts for this:

Samsung Galaxy J3 Luna Pro Phone Screen Replacement?

Any help is greatly appreciated thank you so much…

Jason

An additional more comprehensive wiki troubleshooting guide for the ZTE Max …compiled by a team of students here on “IFIXIT” that I recently discovered that you may also find helpful.

ZTE Max XL Troubleshooting