If your device will not turn on make sure the battery is fully charged and try to turn on the device again. If this doesn't fix the issue then it is possible that your battery is dead and may need to be replaced. If this is the case please see our battery replacement guide. If the battery isn't the issue then there could be something wrong with your charger or charging port. If it is the charger then you can buy a charger from you preferred provider and if there is an issue with the charging port you can see our replacement guide on how to replace this feature. For more information on the Nabi Jr. visit our Device page.