Drill won't turn on
No matter what you do, you can't get your drill to turn on
On/Off button not working
Try turning the device on and then off a couple of times to see if that helps it work. If that does nothing, try holding the power switch for an extended period of time to ensure that the fault does not lie in the power switch.
No Batteries in Drill
Make sure that there are batteries in the device. You can usually tell this based on the weight of the device and where the weight is centered. If it feels like most of the weight is in the back then there are probably batteries already in it. However if there are no batteries in it you will need to buy batteries and take apart the drill to put them in. You can find how to do that in our guide for battery installation.
Make sure that device has been charged. If you are not sure if it is charged or not, plug it into the charger and leave it in overnight. It usually takes about 6 hours to completely charge the device, so leaving it in over night should be more then enough to ensure that it is completely charged.
If the device is left to charge for over 6 hours and still does not turn on, it is possible that the charger does not work. To check if the charger is working, use a continuity tester or an ohm meter. If there are no readings on the devices, then a new charger is needed and can be found on this site.
A driver or screwdriver bit is stuck in the chuck and won’t come out.
You are unable to remove the screwdriver bit from the chuck of the drill.
Don't know how to remove bit
In order to remove the bit, locate the collar around where you put the bit in. Grab the chuck collar (cyllindrical black part which holds the bit) with thumb and forefinger and push it towards the drill (towards the motor), and you should be able to remove the bit.
Bit is stuck
Push down the chuck collar and if you've tried this already, try harder - it can get really stuck and require a lot of force to push down. If you apply enough force, it will give and allow you to remove whatever bit is inside.
The screw feels like it jumps out of gear
When you are using the drill the screw feels like it jumps out of gear or the gears have been striped.
Settings are not set correctly
Make sure that the setting on the device is all the way up. The drill has a clutch that can cause the clicking noise you may hear when it thinks it is tight enough. If all else fails turn the settings to the drill settings.
If while drilling the tool stalls causing the drill to twist.
Tool is not being used properly
The drill may stall if overloaded or improperly used, so make sure that you are following the instructions of how to use the device as detailed in the instruction manual.
Tool not held firmly
To ensure that the drill does not stall while you are using it, hold the tool firmly with both hands to control the twisting action.
If one of the various buttons on the drill is jammed and can not be used.
Contaminants jamming button
If there is a button that is jammed on the device the most likely cause of this is some kind of foreign contaminant that makes it unable to be pushed down. Try repeatedly pressing the jammed button in an attempt to dislodge any small contaminants. If this does not work you can fix the jammed buttons by installing the pivot button as detailed in our pivot button installation guide.
Instructions for help and basic guidelines for use.
If you have other questions or problems with your device you can find an online instruction manual here.