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Having a problem with vacuum cleaner could be confusing, but we have made the solution for it!
Vacuum Bag has no suction capability
Not enough power for the bag
Avoid plugging the vacuum to a multiple power outlets, use a single power outlet.
Make sure to turn off the low voltage system.
Hose extension for maximum suction capacity
If the hose broken, you need to replace the hose.
Vacuum bag shut down after starting for a while
Turn the power switch off and unplug it.
Examine the vacuum
for issues that might cause overheating, such as a blocked hose, clogged filter or full dust cup. You need to cool it down by approximately 30 minutes.
Replace the vacuum bag. When a bag is full or if it has become ripped or torn, there will be a corresponding loss of suction. Even if the bag looks intact but there is still a suction loss, change it for a new one. This way, you will know for sure that the bag is not the problem.
Power Cord Does Not Retract
Cord is twisted
Untwist any tangled and retract the cord slowly
Double check if the retract switch is working properly.
Broken Power cord and button
Replace the power cord for a new one. Make sure the new cord is the same weight as the old.
Follow our tech guide (bottom of the page)
Filter is clogged
Clog in the main unit filter screen
Make sure to clean the filter after using it.
Steps to clean the filter:
Step 1: Flip the dust cup lever to remove the dust cup filter, the filter tube and screen.
Step 2: Gently washed and dried thoroughly before placed these parts back to the vacuum cleaner.
Cannot pick dirties after using for a while
Filter might be used for a long time. Lift out and replace the filter every six months.
Vacuum cleaner does not move easily
Vacuum cleaner cannot move
Check wheels’ function. If the wheels do not work anymore, disassemble and replace the wheels. Be sure to use the same exact wheels. You can find the wheels on:
https://www.ebay.com/b/Eureka-Vacuum-Whe...
Tech guide:
Steps 1: Unplug the vacuum from the electrical source.
Step 2: Expose the brush roller on the bottom of the vacuum. Locate the screws that hold the housing that holds the roller in place and remove them.
Step 3: Unfasten the screws holding the motor housing in place.
Step 4: Twist the wire nuts holding the wires of the cord and motor together counterclockwise to release the nuts. Separate the wires.
Step 5: Release the screws holding the cord strain relief and cord retainer to the vacuum body.
Step 6: Slide the cord retainer and strain relief onto the end of the new power cord. Place them in the same relative location as the old power cord. Slide the white wires on the cord back into the terminal.
Step 7: Twist the ends of the colored wires from the motor and the cord together. Fasten the cord retainer and strain relief device to the vacuum body with screws. Put the handles back onto the vacuum. Reattach the motor housing.
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