HP Pavilion Wave 600-a010 Troubleshooting

When trying to play any media, there is no sound coming from the HP Pavilion Wave.

You need to go to settings and type audio.

From the menu that pops-up, select “manage audio devices.”

From there, select HP Pavilion Wave. Then click the set to default button at the bottom followed by the apply button

The computer is not performing as expected and keeps freezing. This makes the computer monitor stop responding to the mouse and keyboard input (there will be nothing moving on the computer display). The mouse cursor may be in a constant busy mode and some programs may stop responding.

Press and hold the power button for at least five seconds to turn off the computer.

Turn on the computer and immediately press the F2 key, about once every second, until the HP PC Hardware Diagnostics (UEFI) screen displays.

Click System Tests, and then click Quick Test.

The computer is not performing as expected and there are performance issues with a program or application. There are issues when you try to start and shutdown windows. There are performance issues with games and some programs stop responding.

RAM Access

Upgrade your RAM to over 4GB ram, or more for best performance.

Upgrade your Operating System to the latest version.

Check the maximum memory supported by the computer and ensure that you upgrade to a higher value.

Excessive noise, or vibration from fans and other internal components.

Hard Drive Access

Fan Access

Use an air canister to blow dust out of the fans.

Ensure that there are no large programs running in the system.

This can be done by clicking the control key, alt key and delete key all at once.

Then a task manager will pop up.

Check the running programs, you will be able to determine which program is using a lot of space and terminate it.

The microphone will not work while Cortana is in use.

Microphone Access

Run the Audio Troubleshooter.

In the windows search, type and click “troubleshooting”.

Click “playing audio”. Follow the on-screen instructions.

Check for disabled microphone.

From the task-bar, right click the volume icon and select recording devices.

Click the “show disconnected devices” and “show disabled devices.”

Select the microphone and click “properties.” If it is disabled, enable it.

After it is enabled, make the microphone default audio input device.

Right click the volume icon on the task-bar, select “volume mixer.”

Slide the microphone increment to 100% and boost the sensitivity of Microphone.

On the task-bar, right-click the volume icon and select “recording.”

Double click the microphone.

To check audio, open the levels tab and move the microphone boost slider up.

To Disable Enhancements, right click the "Volume" icon on the task-bar and select “recording.”

Then double click Microphone.

Open the enhancements/effects tab.

Check “disable all sound/system effects.”

Apply the settings and test the microphone again.

Change the format of microphone.

Right click the volume icon on the task-bar and select “recording devices.”

Double click the microphone and in the advanced tab, choose any of the 16 bit options

Cortana will not run, or operate correctly.

Before being able to use Cortana, Windows needs permission to access your personal information.

Make sure your computer is connected to a secure internet connection.

Open Cortana by selecting the “Ask me anything” box.

From the “Anything else I can do?” window, review Cortana’s performing tasks and click “Cortana can do much more.”

From the permissions window, select “Sure” in order to allow Microsoft to access your personal information.

The “Great, thanks!” window will appear, click “Sign in” (If you have a Microsoft account, use your account information to sign in).

If you do not have a Microsoft account, click “Create one!” and follow the steps for creating an account.