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Motorola V551 Troubleshooting

My phone won't hold a charge

The phone won't turn on or dies suddenly for no apparent reason

Improperly Installed Battery

Check to make sure you're battery is installed correctly and nothing is obstructing its connection with the phone.

Bad Charger

Try to charge your phone on a different charger to see if yours may be broken before replacing any parts of your phone.

Dead Battery

If the battery is old or it has been damaged by water, dropping, etc. then you may need to replace it with a new one.

I can't hear the person I'm talking to

The call quality is fuzzy or goes in and out and I don't have reception problems

Bad connection between Logic Boards

You should first check to see whether the upper and lower components of the phone are connected properly. A loose connection could prevent the upper components from working correctly. This can be found on step 5 of the Disassembling Motorola V551 Screen guide.

Earpiece speaker problems

You're speaker could have a bad attachment, something obstructing it or be blown out. To check it follow this guide.

When I press the buttons my phone doesn't respond

The buttons aren't pressing right or the phone doesn't recognize it when I press them

Keypad is out of place inside the phone

If one or more of the buttons is depressed and will not come loose or stuck inside the phone you can fix it by following this guide.

Logic board is malfunctioning

You're main logic board or the pressure sensors on it could be malfunctioning. If you've exhausted all other paths follow this guide to remove it.

A key has come off the keypad

If you still have a button that has fallen off of the keypad it can be easily reattached. Follow this guide.

My inner/outer screen isn't working

The screen is black or white or won't turn on or stay on.

Bad connection between Logic Boards

You should first check to see whether the upper and lower components of the phone are connected properly. This can be found on page 4 of the Disassembling Motorola V551 Screen guide. A loose connection could prevent the upper components from working correctly.

Problems with upper Logic Board

You're upper logic board could be malfunctioning. If you've exhausted all other paths follow this guide to remove it.

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