Nook is Frozen or Won't Turn On
The screen is frozen or won't turn on and no actions can be made.
Battery is Completely Drained
Plug the nook into the AC adapter for at least two hours to restore battery life
Battery is Not Properly Installed
Remove the battery and reinstall it. This can be done by removing the back unscrewing the battery removing it and then putting it back together.
Additional Memory is Not Placed Properly
If you have added an additional memory card and the contacts are not correctly lined up this may have caused the nook to freeze.
Black Lines on Nook Screen
Black lines or spots on nook display.
Restart the Nook
Try turning it off, waiting 30 seconds and turning the nook on again.
Display is defective and needs to be replaced.
Nook Doesn't Hold Charge
Battery only works when device is plugged in or holds charge for only a short period of time.
Drained/ Bad Battery
Purchase a replacement battery.
Broken AC Adapter
AC adapter is bent, ripped, or worn out and no longer charges the device.
Replace the AC Adapter
The nook uses a micro USB cord so it can be easily replaced with any micro USB power cable.
Broken or Shattered Screen
nook was dropped or damaged somehow causing either a cracked or shattered screen
Replace the Screen
See our guide on how to replace the screen.
Unresponsive Buttons or Jammed Buttons
Expected action is not performed when a button (power, "n" button, or volume buttons) are pressed, or buttons have become jammed in and not functional.
Soft Reset the Device
To fix unresponsive buttons, soft reset the device. To soft-reset the device hold the power and "n" buttons together for 10 seconds, then to turn the device back on hold the power button for 5 seconds (as opposed to the usual 2 seconds).
Fix a Jammed Button
See the guide on how to fix the button, the device will have to be taken apart and the button realigned.