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RCA RCT6378W2 Troubleshooting
Released Spring 2015
Tablet won't turn on
No matter what you do, you can't get your tablet to turn on.
Faulty Power Button
If no audible "click" is heard when pressing the power button to power up the tablet, the button may be broken and will need to be replaced. See the following guide for replacement steps.
If the tablet will only power up when it is plugged into the charger, regardless of charging time, there may be a faulty battery. See the following guide to replace your battery.
Faulty Power Adapter
If the power adapter is plugged in, but the device does not indicate any increase in charge and does not register the device being plugged in, the power adapter is faulty. Purchase a new replacement adapter (charger) to continue using the device.
Tablet will not register touch commands
Tablet won't respond to user's touch
If the screen is unresponsive, reboot the tablet. If the tablet then registers touch commands, it was a software error and should continue to function.
Faulty Touch Screen
If after restarting the tablet, it still does not register any touch commands, the touch screen will need to be replaced, see the following guide for replacement steps.
Volume button does not respond
Can't change the volume
Sticky Residue On or Under the Button
Clean the button with rubbing alcohol. This should help to remove any obstructions and sticky material from the button. Also try using a pin or toothpick to scrape away any residue that has collected around the button.
Volume Button Can Not be Pressed
If you are having trouble pressing the button there may be something below the button obstructing the movement. Remove the button and clean any debris or residue that exists below the button with a cotton swab.