Razer BlackShark V2 Troubleshooting

The audio keeps cutting in and out, or stops working when the headset is in certain positions.

Make sure that your headset is plugged fully into your device’s jack. There will usually be a slight click or “give” when the plug is fully in, and you shouldn’t have any more room to push the plug inside. The metal of the plug should not be visible.

If the plug resists going entirely into the jack, do not force it. The jack may be broken or have something stuck inside. The jack may also be broken if the plug is loose despite being fully inside of it.

Quickly test the jack by attempting to plug in a headset, microphone, etc. that you know works. If it still will not fully enter, the jack likely has something in it. There are various ways to remove an object from a jack, such as tools like the open end of a ballpoint pen tube, tweezers, a GripStick, or a magnet; there are also riskier methods such as putting an adhesive (e.g. tape, glue) on a slender object (e.g. toothpick, paperclip) and using a light source to guide your hand as you pull the object out. Use the prior, safer methods first.

Quickly test the jack by attempting to plug in a headset, microphone, etc. that you know works. If the problem persists or the plug will not stay in the device, the jack is broken. If using the USB Sound Card's jack, use this guide to replace it; otherwise, search for guides on how to replace the jack on your specific device.

If your USB Sound Card will not light up when plugged into your device, the USB cable is likely damaged. You can replace it using this guide.

Your cable or plug may have sustained some kind of damage. If so, you can replace the cable using this guide.

The volume control knob won’t adjust the headset’s volume.

If the knob itself is broken and unable to grip onto or stay on the underlying mechanism, this will make it non-functional. The process for replacing this knob is undocumented, but using this speaker replacement guide may help get you started.

The potentiometer (the mechanism underlying the volume wheel) may be faulty. There is currently no guide to replacing this part, but the guide on speaker replacement may prove a helpful start.

The circuit board responsible for the volume wheel may be damaged in some capacity. There is currently no guide to replacing this part, but the guide on speaker replacement may prove a helpful start.

The headset is not producing any audible sounds.

Make sure that your headset is plugged fully into your device’s jack. There will usually be a slight click or “give” when the plug is fully in, and you shouldn’t have any more room to push the plug inside. The metal of the plug should not be visible.

If the plug resists going entirely into the jack, do not force it. The jack may be broken or have something stuck inside. The jack may also be broken if the plug is loose despite being fully inside of it.

On the left side of the headset make sure the volume knob is turned upwards for it to be able to produce volume, confirming that the headset’s volume knob is not set past its off setting emitting no sound to the user.

Quickly test the jack by attempting to plug in a headset, microphone, etc. that you know works. If the problem persists or the plug will not stay in the device, the jack is broken. If using the USB Sound Card's jack, use this guide to replace it; otherwise, search for guides on how to replace the jack on your specific device.

If your USB Sound Card will not light up when plugged into your device, the USB cable is likely damaged. You can replace it using this guide.

The speakers that come with the headset could both be broken even though it is highly unlikely. Often certain frequencies produced by the speakers could have damaged them to the point of emitting no audio or distorted sounds. A guide on replacing them can be found here.

The motherboard of the headset may be damaged in some capacity causing the lack of audio.  There is currently no guide to replacing this part, but the guide on speaker replacement may prove a helpful start.

The microphone is not detecting any audio inputs

Make sure that your headset is plugged fully into your device’s jack. There will usually be a slight click or “give” when the plug is fully in, and you shouldn’t have any more room to push the plug inside. The metal of the plug should not be visible.

If the plug resists going entirely into the jack, do not force it. The jack may be broken or have something stuck inside. The jack may also be broken if the plug is loose despite being fully inside of it.

Also confirm that the microphone is fully plugged into the audio jack that comes prebuilt into the headset when connecting the microphone as this could be a point of failure.

Quickly test the jack on the headset by attempting to plug in a headset, microphone, etc. that you know works. If it still will not fully enter, the jack likely has something in it. There are various ways to remove an object from a jack, such as tools like the open end of a ballpoint pen tube, tweezers, a GripStick, or a magnet; there are also riskier methods such as putting an adhesive (e.g. tape, glue) on a slender object (e.g. toothpick, paperclip) and using a light source to guide your hand as you pull the object out. Use the prior, safer methods first.

The microphone that comes along with the product might be defective or not working. A way to test this would be plugging the microphone directly into the device that requires the microphone or plugging in another microphone into the built-in headset jack.

Quickly test the jack on the headset by attempting to plug in another microphone or anything that you know works. If the problem persists or the plug will not stay in the device, the jack is broken. You can replace the jack using this guide.

Your cable or plug to the headset may have sustained some kind of damage. If so, you can replace the cable using this guide.

The audio jack is loose and not detecting any inputs

Make sure that your headset is plugged fully into your device’s jack. There will usually be a slight click or “give” when the plug is fully in, and you shouldn’t have any more room to push the plug inside. The metal of the plug should not be visible.

If the plug resists going entirely into the jack, do not force it. The jack may be broken or have something stuck inside. The jack may also be broken if the plug is loose despite being fully inside of it.

Also confirm that the microphone is fully plugged into the audio jack that comes prebuilt into the headset when connecting the microphone as this could be a point of failure.

Quickly test the jack on the sound card by attempting to plug in a headset, microphone, etc. that you know works. If it still will not fully enter, the jack likely has something in it. There are various ways to remove an object from a jack, such as tools like the open end of a ballpoint pen tube, tweezers, a GripStick, or a magnet; there are also riskier methods such as putting an adhesive (e.g. tape, glue) on a slender object (e.g. toothpick, paperclip) and using a light source to guide your hand as you pull the object out. Use the prior, safer methods first.

Quickly test the jack on the sound card by attempting to plug in a headset, microphone, etc. that you know works. If the problem persists or the plug will not stay in the device, the jack is broken. you can replace the jack using this guide.

Another potential reason no input is being transmitted from your device to your headphones through the sound card is that the USB cable on the sound card is broken. A guide for replacement can be found here.

The glue has worn off and/or the foam is shedding particles.

Gently pull on the cushions. If the base of the cushion is peeling from the plastic earpiece, the glue attaching the cushion to the earpiece has expired. This can be a result of normal wear and tear, excessive pulling, and/or extreme temperatures. Replace your cushions using this guide.

Gently rub your hand across the foam ear cushions. If small black particles gather on your hand, the foam on the ear cushions has deteriorated. This can be a result of normal wear and tear, excessive sunlight exposure, sweat exposure, and/or extreme temperatures. Replace your cushions using this guide.