Samsung Galaxy Frozen Screen

Before undertaking any of the more time consuming solutions below, these are a few fundamentals to give a go.

• Perform a force restart. Press and hold the power and volume buttons. Your phone should vibrate if it was successful.
• Plug your phone in and be patient. It may be there is a heavy task the phone is processing, forcing everything else to slow down.
• If the issue is only occurring in a single app, close that app, check it for updates, or reinstall it to try and resolve the issue.

There are a few ways of verifying your phone is frozen. Other issues manifest with similar symptoms, so this distinction may be important.

• Do buttons have any effect? Try several. Volume up and down should have a visual indicator appear on screen.
• Is time advancing? This is especially relevant on the lock screen.
• Can you get to the home screen? This might indicate an application is frozen rather than the entire phone.

Any indications of the phone accepting input (by button, touch) are good signs! If you continue to observe behaviors of a frozen phone—even after these checks— you're on the right track.

Getting warnings that your device is low on storage? Computerized devices also need some free space to operate properly. Think of it like your sock drawer. You can squish any number of additional pairs of socks in, but eventually your drawer will stop closing. I'm sure you can see where we're going....

• Try the force restart steps outlined at the beginning of this page again. A few times even. If you’re lucky, this may allow you to get in and clear out some of the 500 blurry pictures of your puppy chasing a paper bag around the yard.
  • For a one stop fix try Settings > Device Care. There is a process here to optimize storage.
  • If not much space is cleared from this automated clean up, find files or spplications you no longer need.
• If this doesn’t work, ultimately you’re going to need to reset your device. Especially if you have gotten recent low storage warnings.You’ll probably want to read some other solutions and loop back to this. But keep it in mind as a last resort.

Your phone doesn’t usually process the same sort of tasks as your laptop might, but it still has hardware limitations. If the issue only occurs in specific applications, or when combinations of things are open, this may be to blame.

• For a one stop fix try Settings > Device Care. There are some tasks here to free up storage and other system resources.
• Check to see if system or application updates are processing. These can utilize a high amount of system resources. See if the phone is more responsive once these have finished.

Applications are not the only software components that keep a cache storage. Android also has an entire partition on the internal drive for system cache. This could have filled, or data in this cache was corrupted.

To clear the cache partition

1. Turn off the phone.
2. Press and hold Volume Up and Power (Bixby) until the Android logo appears.
3. Use Volume Up and Down to highlight Wipe Cache partition from the menu.
4. Press Power to select Wipe Cache Partition.

During the course of using your phone, something in the ones and zeroes that makes it run might have been lost, or changed in a way that renders your device unusable. This is commonly a result of a botched update, an app which conflicts with functionality, or even a malicious piece of software.

• Try an update first. Software updates can be found in the Settings menu under Software Update.
• If the update is unsuccessful, time to assess the state of your backups. If you're certain you have a recent backup, or are willing to sacrifice your data to regain use of your phone, proceed to restore. This will erase any data presently on your phone.

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