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학생-기여 위키

해당 위키는 저희 교육 프로그램의 멋진 학생이 작성하였습니다. iFixit 직원이 관리하지 않습니다.

Unable to Turn Player On ¶ 

The device does not respond when you press the power button.

  • Wait ten seconds after plugging the player in to press the power button.

Plug in Device ¶ 

  • Make sure device is plugged in to wall outlet, and ensure that the cord is securely plugged into the device.
  • Make sure outlet is functioning properly by plugging another device into the same spot.

Try Power on Remote and Player ¶ 

  • If you were using the remote, try pressing the power button on the front of the device. If it is the remote that is not working, check the batteries, and make sure nothing is blocking the IR sensor on the front of the device.
  • If the HDMI cable is connecting the player to the TV, unplug it and attempt to turn on the Blu-Ray. If the player responds, go to the System Settings menu and turn off Control for HDMI.

If these options do not solve your problem, you may have an internal hardware issue that would require you to open the player and inspect the internal components.

Blu Ray Player Freezes ¶ 

Picture on screen refuses to respond.

Restart Device ¶ 

  • Oftentimes when a device freezes, the best option is to restart it. Press and hold the power button for approximately ten seconds, or until the device is turned off all the way. Then wait for ten seconds and turn the player back on. If the device does not respond to the power button, you can unplug it from the power supply and then plug it back in after ten seconds.

Clean Disc ¶ 

  • If your device is consistently freezing while watching one disc, eject the disc and check that it is clean without dust or scratches. If the disc is not clean, gently wipe it with a microfiber cloth, then reinsert it and try it again.

Update Device ¶ 

  • Your player may require a firmware update through the Sony website. If your device is connected to the internet, the recommended way to update it is to go to the Setup menu and then select the Network Update option. If you are not able to connect your player to the internet, you can also download the update from Sony’s website onto your computer and transfer it via a CD/DVD or a USB storage device.

If these options do not solve your problem, you may have an internal hardware issue that would require you to open the player and inspect the internal components.

Unable to Connect to the Internet ¶ 

If your device cannot connect to the internet, there could be a number of problems with easy solutions.

WiFi connection ¶ 

If you are attempting a WiFi connection

  • If your WiFi requires a password, double check to make sure the password you used is correct.
  • Make sure your modem and router are properly set up. You may need to reboot your router.

Ethernet connection ¶ 

It may be better to use an Ethernet chord to connect directly to your router.

  • Make sure the chord is fully connected.
  • Try connecting to a different LAN port on the router.

Unable to Connect to the TV through HDMI ¶ 

If your Blu-Ray player is not showing up on your TV:

  • Make sure the HDMI chord is plugged in all the way.
  • Push the input button on your remote or TV until it is set to the correct input, usually HDMI 1 or HDMI 2.

Using an A/V receiver ¶ 

You may have an A/V receiver set up.

  • Mack sure you have two HDMI cables plugged in, one for the receiver and one for the TV.
  • Turn both the Blu-Ray player and the receiver on.
  • Change the TV input until the BLu-Ray Player shows up.

If you still need assistance you can view Sony's instruction manual here.

Blu Ray Remote is Not Working ¶ 

When you press buttons on the remote, nothing happens.

Power On ¶ 

  • make sure the blu-ray player is plugged in, hooked up properly, and powered on
  • make sure the tv is on and set to the correct input (hdmi)
  • make sure the remote has working batteries, and the batteries are put in properly. also, don't use rechargeable batteries.

Aim at Player ¶ 

make sure the remote is pointing at the blu-ray player, the remote is being used between 3 and 10 ft from the player, and nothing is between the remote and the blu-ray player.

Lights Up ¶ 

make sure the remote is sending an infrared signal by pointing it at your phone camera and holding down a button. the sensor should light up on your phone display. if it doesn't, then the ir light in the remote may need to be replaced. also, if you can see the light when no button is pressed, a button may be stuck, preventing other input from being registered.

Reset Remote and Blu-Ray Player ¶ 

  • for the remote, remove the batteries, press every button twice, and put the batteries back in
  • for the Blu-Ray player, manually power the device off and on again

If none of these solutions worked, the remote may be broken and should be replaced.

Unable to Open Disc Tray ¶ 

While using the Blu-Ray player, the tray will not open or eject the inserted disc.

Restart Blu-Ray player ¶ 

  • Turn off and unplug the Blue-Ray player, let it rest for 30 seconds.
  • Press and hold the open/close button on the front of the player, reconnect the power cord, then release the button.

If the tray did not open, it may be stuck and need to be manually removed. See how here.

Poor Video Quality ¶ 

If the Blu-Ray player outputs poor video quality, the following may be the cause of the problem.

Dirty or Damaged Disc ¶ 

If trying to play video from a disc, fingerprints, dust, and/or scratches may reduce video quality. Try cleaning the disc.

Video Cable Connection ¶ 

The video cable may be the source of the problem:

  • Make sure that the cable is securely connected to both the Blu-ray player and TV.
  • The video cable may be damaged. Try replacing it to remedy the problem.

Network Connection ¶ 

When playing video from a network connection, a slow connection speed may cause poor video quality.

  • If playing standard definition video, make sure the connection speed is at least 2.5 Mbps.
  • If playing high definition video, make sure the connection speed is at least 10 Mbps.

Screen Mirroring ¶ 

If you are using screen mirroring, interference from a wireless network may deteriorate video quality. Try playing the video from a wired connection.

If the Blu-ray player still outputs poor video quality, the disk reader may be damaged and will need to be replaced. See how to do so here.

Unable to Read Disc ¶ 

If the Blu-Ray player will not read a specific disc, try following these steps.

Use the correct disc ¶ 

Check whether the disc is compatible with the Blu-Ray player. A list of compatible disc types and their media can be found here.

Make sure the disc is not damaged ¶ 

  • Make sure the disk does not have any scratches or cracks, which may interfere with the reading of the disc.
  • If the disc is compatible and undamaged, try cleaning both the disc and the disc tray with a soft cloth.

Use the correct settings ¶ 

Some of the Blu-Ray player's settings may conflict with disc playback. Try changing the following settings:

  • Change the Parental Controls settings to off.
  • Change the BD Internet connection setting to Do Not Allow. From the BD/DVD Viewing Settings menu, delete all BD-Live data.

Update Blu-Ray Player ¶ 

Try updating the Blu-ray player’s firmware. Instructions for updating the firmware can be found here.

Clean the Lens ¶ 

The lens in the Blu-ray player may be dirty. Try cleaning it with a lens cleaning disc.

Some Discs have Special Requirements ¶ 

Certain discs have special requirements for playback. Make sure these requirements are satisfied before trying to play the disc.

  • Discs with the BD-Live feature require a USB memory device with at least 1 GB of storage to be connected to the USB jack. Before using the USB device with the player, make sure it is formatted to the FAT32 file system and delete any existing files.
  • 3D Blu-ray disc movies require the use of a high quality, high speed a HDMI cable.

Test a Different Disc ¶ 

Try playing a different disc. If the Blu ray player is able to play a different disc, then the disc is the problem. Otherwise, continue onto the next section.

Disc still does not work ¶ 

If the Blu ray player will not read any disc, try following these steps:

  1. Make sure that one of the Blu-ray player’s video outputs is connected to the TV’s video input.
  2. Easy Initial Setup may not have been completed. Make sure it is completed it before trying to play any discs.
  3. Your TV may not support the output resolution of the Blu-ray player. The resolution can lowered by pressing the STOP button on the Blu-ray player for 10 seconds. Also, if your TV does not support 1080/24p video, change both the BD ROM 24P Output and DVD ROM 24P Output settings to Off.
  4. The Blu-ray player may need to be reset. This can be done with either of the following methods:
    • First remove the disc and turn the player off. Then unplug the power cord, and wait one minute before plugging it back in. Finally, turn on the player.
    • If the previous method did not work, press and hold the STOP, PLAY, and POWER buttons simultaneously.

If the Blu-ray player is still unable to read any discs, the disc tray may be broken and will need to be replaced. See how to do so here.

Note: These instructions are adapted from Sony’s troubleshooting page, which can be found here.

댓글 21개

My prompts are in spanish. How do I get it back to English?

bfmitch - 답글

Power is on but doesn't function, won't shut down, DVD tray will not open.

Kim Stone - 답글

My TV screen shows the word SONY and Blu-ray Disk.

Eject button on the unit will not open.

Power button will not power the unit off.


Jerry Yanasak -

Mine is doing the same Sony is exchanging it hope everything goes smooth….

Michael Pattenaude -

Mine is doing the same just got off the phone with sony. They are exchanging it hope everything goes smooth only got to use it once…

Michael Pattenaude -

Mine did the same thing it won’t power off tray won’t open. Contacted Sony they shipped a new one once I returned mine and guess what? The one that sent me is doing the same thing. I will never buy another Sony blue ray player.

Carol Smith -

I can not us setup, it's does a thinking thing and then goes to blues screen

James Cluver - 답글

My tray got locked shortly after my 20lb cat found out how nice and warm it was. The locked disk tray solution worked like a charm. Thank you so much. I've been struggling with this for days. Im a long time sony fan, thank you Ifixit! Great products from sony and great solutions here on this site!

Bradley DeWeese - 답글

Blue Ray will not come on manually or with remote. Tested remote light aiming at iPhone camera. Remote light is working. Reset remote by pushing every button twice with batteries out. Unplugged BR, waited 30 seconds and plugged back in. TV set on HD2. BR on extension cord. Could this be the issue?

mwillett - 답글

My BDP-BX510 seems to turn on fine but there is no audio nor video. The TV is set to the proper output and the blu-ray player is connected properly. The HDMI cable works fine with other devices.

Albert Einstein - 답글

After a month of trying everything. the 3-button reset fixed it!!!!

mike thompson - 답글

What is the 3 button reset?? My Blu-ray player plays the video fine but audio will only play in English with descriptive or other noon English languages, NOT in original English language at all! I've tried adjusting the entire audio section and resetting audio to factory reset…nothing helps…Any ideas??

B Brown -

My Sony Blu-ray player won't play discs in English or original language, it plays in all other languages including descriptive English but no not descriptive English!! HELP??

B Brown -

Infuriating! Player not reading discs, was sure after reading this the lens needed cleaning - didn't work (waste of money!). Tried the 3 button method - didn't work. Tried disconnecting player for 1 minute, initially this worked but problem just keeps coming back.

Edward Dobson - 답글

My screen is blue with a bunch of words and I can't get it back to normal

Derek wills - 답글

Only on movie freezes the player. I tested Suicide Squad and it was fine but the Last Jedi freezes just before the language selection some up. There's a ding and the system stops responding entirely. I still haven't gotten to see TLJ. Hiw do I fix it?

Harry McDaniel - 답글

Video comes up for a second when the player is switched on /off then the video goes off. Can’t figure out the issue.

Jacob Samuel - 답글

Frustrated mine plays when it wants to. Waste of money will get another Blu ray somewhere else

Angie Garrido - 답글

Power Light just flash on/off, tried all the usual re-sets, power left off for days but nothing works…

Sony was unable to help as I am in the UK.

Any other suggestions would be appreciated.

batmobile1966 - 답글

Mine keeps resetting the internet and i have to keep signing in and its so frequent i cant watch anything

darksilvershewolf - 답글

My model, as of last Monday, will read Blu-Rays, but not DVDs, not even recorded DVDs.

Ryan W. Featherston - 답글

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