It is possible that your lens is simply stuck. This can happen due to grit and grim on the lens body, or it may have been turned on with a blocked lens and jumped the mechanism. Check [http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html|this site] for some decent tips in how to free the lens. It is generic, but still may work for your camera. If you need to get deeper into the lens, use one of the guides [http://www.ifixit.com/Device/Sony_Cyber-shot_DSC-W5#deviceGuides|from here]. Hope this helps, good luck.