Horizontal lines across laptop screen...
I had my brand new, custom Macbook Air for about 8 months when a 1 pixel horizontal line randomly appeared across the screen. Another week later, 2 more appeared. Now, a few years later there are 6 lines! Tried resetting PRAM, no luck... Any other ideas on how to fix this issue without actually buying a whole new screen?
p.s. Separate frustration... I live overseas and called Apple Care the moment the first line appeared early 2014. They assured me that when I returned to the US, they would fix it free of charge, as I was within the 1 year warranty. I told them my travel dates were just beyond the year mark but they said the call had been logged and the "call date" would be honored at time of service. However, when I visited the Genius Bar they refused, saying the warranty was a few weeks overdue and I would need to pay upwards of $300 to have the screen fixed. Just what I was afraid of! My earlier precautions and subsequent explanations did no good with their customer service. So frustrating! Apple is usually so good about these things. It's a BRAND NEW expensive laptop, in perfect working condition with no other issues. The guy took my machine apart and confirmed nothing was wrong internally. I've read other forums where this is a common issue with the MacBook Airs... I tried every angle with Apple so now trying here to see if anyone has had some other creative solve.
Thanks for listening :)
좋은 질문 입니까?
Sadly, Apple is a big company now so things like this do happen. This gets into getting something in writing from the person who you spoke with. While the person on the line may believe you would be covered they won't be there to make it happen. If you still have the case number look online to see what it says if you can get your hands on it you may have the golden ticket to get if fixed depending on what the person wrote. In any case push the issue up the food chain! The more documentation you have the more likely it will be covered. Good Luck!