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Repair information for Motorola's Moto X line of mid- to high-end smartphones.

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Fix for headphone jack not working

For anyone who has come across an issue where plugging their headphones into their moto x and then the audio either stuttering between the headphones and the phone's speaker, or just not playing through the headphones at all. The issue is a small metal clip at the top of the inside of the jack. It gets worn away and pushed back and stops making contact with the rings on the jack. Here is how to fix that using a small piece of cardboard or other non-conductive material:

Hope this helps for anyone desperately trying to figure out how to save their trusty moto x.

EDIT:

The link above no longer works, so I posted a photo illustrating where to insert the spacer: http://imgur.com/a/3bHEc

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You are the saviour ! My Moto E2 now works - only the left headphone speaker was working, now both are back in action !! Thanking you!

Technical assistance charged me 60 Bucks to fix this, luckly i saw this before making any real. Thanks a Lot!

Thanks so much! I'm pretty rough with my phone when I'm out running. I used a small piece of plastic and pushed it behind the contact after pulling it out with a safety pin. Works fine again!

Awesome. It fixed my Moto G3 too. Thank you so much. Twas too easy

Hey, is there a way you can update the link? When I click on it it takes me to a broken link! I would love to be able to fix my headphones :)

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reply post so I can mark this as "solved".

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can you descriibe the process? link doesn't work.

I just updated the post with a new link:

http://imgur.com/a/3bHEc

Can I use a safety pin to pull the clip

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Sometimes there even a simpler solution, My headphone jack was having all sorts of issues. I took a flashlight to look inside and lo and behold pocket lint had built up inside the jack. I used a wooden toothpick to clean it out and had no problems after that.

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Nevermind! I just saw the updated link! Sorry and thank you!

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Brian, this link doesn't work anymore. Can you describe your fix or maybe post it elsewhere?

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Sorry I never saw this! I've updated my post with a picture to illustrate what I was talking about:

http://imgur.com/a/3bHEc

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How do I take off my back of my phone so I can get the headphone jack thing out of my phone so that way I can listen to my music and watch my movie

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