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Released in May 2014, the Chromebook 2 features an 11.6" display, Intel Celeron processor, and a 16GB SSD. Identified by model number XE500C12-K01US.

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Chrome OS Missing or Damaged

I have two separate Chromebook's from Samsung that both have the exact same 'Chrome OS is missing or damaged' I have tried to take care of it myself like other reviews have stated but it isn't working. I want to take it in for a repair.

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You simply need to restore the device's OS back to factory settings. You'll have to erase everything but it will work again.

Here are some guides you can use.

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