Smart tab 2 keyboard unrecognized

https://now.vodacom.co.za/article/get-sm...

This is the tablet I got my son for Christmas's along with a keyboard.

https://everythingshop.co.za/cellular/co...

However, the device dorscnot recognise the keyboard. I have plugged it un to other devices and it seems to see it just fine...

I hace looked all over the internet for solutions. Trued restarting, all this to no acaik. If anyone has any advice it would be greatfukky welcomed.