My iMac giving me electric shocks

Question

iMac Intel 27" Retina 5K Display (Mid 2017)

모델 A1419 / EMC 3070 / Mid 2017 / 3.4, 3.5 또는 3.8 GHz Core i5 또는 4.2 GHz Core i7 Kaby Lake Processor (ID iMac18,3) / Retina 5K Display. 시스템이 매우 유사하므로 이전 iMac Intel 27" Retina 5K Display (Late 2014 & 2015) 안내서를 참고하십시오.

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SY T03 @syt03

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My iMac giving me electric shocks

Hi, I'm from Malaysia and I have an iMac since 17th Nov 2K17. But this issue hasn't started until today. When I wanted to turn my iMac on, the power button gave me an electric shock when I touched it. It doesn't stops there, the base or the stand of m iMac also gave me an electric shock when the iMac wasn't even on but the power cord was turned on. I'm abit rusty with my English so please forgive me. I'm wondering if I should just buy a new extension cord or contact Apple Care and maybe bring it to an authorized service center here because we don't have any official Apple Store here.

답변되었습니다! 답변 보기 저도 같은 문제를 겪고 있습니다

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jayeff @jayeff

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Hi ,

I suggest that you should contact Apple Care and tell them of the problem and also of your concerns regarding getting electric shocks and hopefully they should tell you what they're going to do to get it fixed for you.

Also tell them that it has been recently bought and therefore it should be covered by their warranty.

해당 답변은 도움이 되었습니까?

예 아니요

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Thank you for helping me. Anyways, I'll keep you updated on this situation.

SY T03 의 2018년 1월 8일

Does Ground loop (electricity) can damage mac 2017?

Emorej B 의 2019년 2월 15일

I had a similar problem. Can you post information of how the issue of getting electric shocks was resolved

MaryY 의 2019년 9월 3일

Same problem here with an old iMac (2011). I moved to a new house, iv'e been here for 1 month now and it never did this. I wanted to turn it on i got electric shock. I don't know what to do, i can't go to an Apple Store...

Alice RamasseurDuPetitBois 의 2019년 10월 1일

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Thank you for helping me. Anyways, I'll keep you updated on this situation. — SY T03
I had a similar problem. Can you post information of how the issue of getting electric shocks was resolved — MaryY
Same problem here with an old iMac (2011). I moved to a new house, iv'e been here for 1 month now and it never did this. I wanted to turn it on i got electric shock. I don't know what to do, i can't go to an Apple Store... — Alice RamasseurDuPetitBois