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Microphone not working on iPhone 7. (Phone Calling and Siri)

So I have an iPhone 7, and it has never given me doubts until a few days ago.

Here's the story:

I rely on Siri a lot, asking questions like "What games are being played in the NBA tonight", and "Call (Person's name.) Just recently, when I open up Siri it does't let me talk or seem like it hears me. When I used to open Siri, at the bottom of my screen I would see the colorful, wavy line showing when I talk, but now it just shows me a colorful circle, and wont let me click it so it can hear me. I decided it was probably just a bug, and that restarting (holding down power button then turning back on) my phone would work. Now, I have done that multiple times, and it hasn't worked. I decided to just let it be, and I would talk to my dad about it that night.

But, later that day when I tried to call someone, I heard the ringing, but when they answered, I couldn't hear them and they couldn't hear me. They got the phone call, but still, we couldn't hear each other. When I told my dad about it later on, we tested the calling thing a few more times, always with the same result. (Happens with Android and Apple)

Upon further examination, I saw that when I called, I noticed that the speaker button was grayed/faded out. It wouldn't let me press speaker phone.

I also was curious if a "Hard Reboot" (holding the sleep button and the volume down button) would work, and all results were the same. Thanks for your time!

-Wilder

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My phone had a similar issue and it was annoying because I couldnt make any calls! Apparenty if you put some pressure near where the chip is located you could temporarily make it work or if you need to call someone immediately you can use headphones or a bluetooth headset according to this article.

http://www.fixstop.com/blog/iphone-7-stu...

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Solved the problem!! Thanks to another post!

Restart your phone at least 5 times and keep testing the microphone or try calling out. It just worked for my wife’s phone so I felt obliged to help everyone else out who has to deal with apples crap.

Initially, we got the same issues as everyone else did and tried every possible fix. The speaker or microphone did not work, it took forever to reboot up.

With this fix, it started working after the fifth restart! $free.99!! Hope it works for anyone!

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I restated my phone 5 times and it came back..thanks for advice

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I tried upgrading, re-setting, pressing the screen etc.. but I found this thread and re-setting 5 times really worked! This is so crazy.

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By “resetting” do you mean putting the phone all the way back to factory settings? A complete wipe?

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It sounds as if you have a "Classic" Audio IC issue that will require microsoldering for repair. Look up Iphone 7 audio IC and C-12 jumper on Google and Youtube and you will find a goldmind of videos showing the repair needed for your phone. You can find a reputable Repair shop locally that can perform Microsoldering repairs by googling it or simply search here on Ifixit in the business listings for a repair tech that can perform a "No Fix/No Fee" mail in repair for you.

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There are also some temp fixes that might be able to help. One suggestion was to use a bluetooth headset for calls.

This article helped me

Fixstop.com/blog/iphone-7-speaker-grayed-out-and-microphone-not-working-solution/

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I just reset my device and my audio microphone is working perfect

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I’ve had the same problem and I called and got a new phone because I had it warrenteed and the new phone did the same thing !!

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I had the same problem with not being able to speak to Siri and not being able to hear anything when making/receiving calls. I couldn’t find an answer anywhere and tried almost everything. I decided to try and reset all settings (settings—>general—>reset—>reset all settings) when my phone turned back on the speaker was working as normal and everything was good as gold again.

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I picked this up from this thread. I believe this can be used as a test to see if it is the Audio Chip IC that is the problem,

Turn your phone off. Then turn it on again, put pressure on the screen as shown in the image as the phone starts to boot. This will press the audio chip on to the circuit board. If the phone boots normally, it is the the Audio Chip IC.

Block Image

Here is the link to the article as posted earlier.

http://www.fixstop.com/blog/iphone-7-stu...

More Tests :

  • Open FaceTime
  • Start dialling someone. When the phone starts to dial, press in the same place. If FaceTime works, then once again, it is the Audio Chip IC.
  • Try a normal phone call, as soon as the phone starts to dial, press in the same place and see if it works, if it does, it is the Audio Chip IC
  • Other tests you can perform, Record a video front & back & press the screen, Record a Voice Memo & press the screen

Hope this helps.

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Roland this is absolutely correct. I gave myself a temporary fix before by opening the phone (I do repairs) and putting a small piece of hard plastic in that exact area. It worked for a while, about a month but then other problems began to appear.

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Thanks Alex. I suppose any constant pressure on the circuit board will soon cause other problems.

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Yes exactly. Apple is completely in the wrong for this issue and hasn’t owned up to it.

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Apple disgust me. For a company to treat is customers like this, they really don't deserve any in the first place.

I will NEVER buy any iphone again. I've now swapped over to android and I have to say it's really good. I can still use my icloud email address on it and now I just upload my photos straight to my hard drive. No more icloud pestering me for extra money.

It's just getting used to a different look but once your used to it, it's great. I prefer it now.

So really I should say thank you apple for stopping me from being a life long customer of over priced very expensive phones.

Let me know how your change over went?

The hurdle is the first two weeks, once past this it all becomes second nature again so perseverance pays.

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They are being disgusting

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You can cut on Apple iPhones all you want .I switched to a brand new Samsung s7 edge and after all it is a phone, the microphone didn't,t work half the time during phone calls .I sold it bought a used iPhone 6s and it is faster than the galaxy s7 edge and the battery life is better.

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Around two weeks ago, my iPhone 7's microphone stopped working too. I went to the local Apple Store and they said "oh, yeah, iPhone 7 has those problems" but they refused to remedy the situation in any way. Treated me as if nothing has happened

Basically offered me a like-for-like buy-in of another iPhone 7 for £318, which is the same price for this phone they offer to others who do a buy-in.

I would have swallowed it somehow if they offered a £100 or even just £50 discount.

What morons! I am considering never buying an iPhone again and possiblt boycott Apple (in the last 10 years I have spent over £6,000 on their products, that's enough!).

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I’m also facing this problem, microphone stop working after update 12.1.2.

I can’t make /receive calls, Facetime, any in-app calls eg FB messenger, whatsapp, cannot voice record, recording video has no sound.

Not under warranty already and I’ve tried hard reset, reset network settings etc.

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Hi. Did you manage to fix the problem somehow? I have the exact same problem

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Having the same problem!

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Also have the same issue.

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Also have the same problem, did you manage to fix it?

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I have same problem after software update. Please let us know how was it resolved

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It’s been a month of this crap for me. I’ve literally tried EVERYTHING every forum says to do and NOTHING. I haven’t been able to resolve this issue at all. I’m beginning to think Apple does this on purpose to get people to just buy another phone. Literally nothing worked to fix this.

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That’s exactly right, they do this on purpose. Check out this petition:

https://www.change.org/p/apple-tell-appl...

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im seeing a lot more of this issue on the iphone 7 and 7 plus im starting to think its a signature issue with them I restored one and started working fine for 5 minutes and the same thing happened. It has some issue with the audio if you have warranty take it to apple and get it swapped out if not contact ipad rehab or sts telecom.

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At what point does this “planned obsolescence” horseshit fall afoul of lemon laws?

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Went to apple store, two separate apple techs have confirmed off the record that they are getting several customers per day complaining of the same issue, and this is definitely an “apple issue” not an end user issue. What is most frustrating is that the tech even noted at how my particular iPhone 7 Plus model was in pristine condition, (no scratches on body or glass, no dents, zero water damage) there was still nothing they could do for me except offer a refurb phone for the nominal fee of $349.99 plus tax. So how is it that I have done everything correct to care for my product yet apple leaves us holding the $@$* for this repair. I am fortunate enough that I have been able to just move my SIM card to an old backup iPhone 6 that I was lucky enough to have lying around. But this is in no way a solution for me nor should it be one for anyone else.

This is disappointing as a customer and just wrong to force users to pay to make up your falling profit margins. Apple has now become a pathetic farce.

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Now adding insult to injury, apple wants to !#^& on our heads yet again:

Apple iOS 13 Shock Release News Delivers iPhone Update Warning

Apple looks set to cut-off iPhones it still sells with the next major iOS upgrade...

Read in Forbes: https://apple.news/A8deD43p8T2eKgYpg8F4S...

Pathetic...

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Apple knows about the problem with iPhone 7’s audio chip but they do not want to fix it for free. There is a class action lawsuit right now. You can google it to find out. My spouse bought a used iPhone7 from a Walmart reseller - it had the same problem as mentioned above. The second purchase from a different Walmart reseller had the same problem (by the way, he was unable to return the first phone since he did not realize that the return period was only for two weeks). I love Apple products but Apple (the company) do not seem to care about their customers.

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thanks for the answer. our shop is beginning to see a surge of issues related to this audio IC, as well. courtesy of technician Leon Stacey..

https://youtu.be/yvjqCwrs3OU

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my iphone 7 which is on 11.4.1 has the greyed out speaker. It has 71 days left on the warranty, and i have an appointment with a certified apple repairer. I am going to try and get repair or replacement

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We’re you able to get a repair or replacement?

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My screen has a small crack in the corner, so they said i would have to pay £159, to get it replaced. I have got the cash together, and am going back on tuesday. They did say that it would be replaced if i pay the £159, so overall i don't think it is too bad.

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Back when my wife had this issue, I tried everything and anything you can possibly do to make it work. I found out it worked when I removed the SIM card, before resetting the phone, then it would go back to the same broken phone eventually.

Long story short, Apple said it wasn’t not their fault, but told me this issue was anticipated by their engineers but there was nothing they can do?? So we had to purchase a new phone and I’m sure that was apart of their plan all along to force a new buy.

Good luck!

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Removing the SIM card and resetting worked! Thank you so much. Sad to hear that it might go back to not working, but at least I can use it for now while I figure something else out.

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Hi Everyone,


I stumbled upon this issue when attempting to troubleshoot my Iphone 7 Plus. I tried restarting, hard restart, using earpiece.. using speaker mode. None worked. My issue was intermittent where it can work for a short while, and stop working after a while. Using bluetooth headsets worked though.

I am in Singapore, and I googled this symptom with the additional word Singapore behind the search. I found this link: https://lykrepair.com/blog/entry/do-you-...


I contacted them and was quoted SGD 120 to get it fixed. When I arrived at the shop, the person who was before me just had his iphone 7 plus fixed, with the similar problem. It took about 40 minutes to fix. I intend to use my device for at least another year or 2, to justify the high price of the device. Most likely shying away from Apple in the future after this incident.

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i have same problem, but when i record video from camera and face time(Video and audio) it works. i tried with normal call, call with whatsApp the mic is not working properly, seems like mic is covered something. do you have any idea?

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I also have same issue. Do you found any fix for it

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Guys we can stop this issue, Apple is at fault.

https://www.change.org/p/apple-tell-appl...

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Just called Apple. Was told they are no other reports of this issue therefore they won’t offer a warranty exception. I spent hours on the phone with Apple and was told there is nothing they can do for me! So angry with Apple!

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Signed - I have the same issue now for 3 days , its highly frustrating

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Wow, of course they’d say that. However if you go on their forums/discussion board, you see that thousands of people are going through this problem. Not a small sample size. And that’s only the people that have reported the issue.

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Hi I have been a loyal Apple customer for 20 years and have not had any problems until my iPhone 7 it's almost unusable because I bought it from Ebay they will not honour any warranty. They are aware of the issues and were offering repairs but only for a limited time and when I contacted them the offer had expired. I am not sure I would ever buy an Apple product again. Samsung has awesome after-sales service and are highly recommended.

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Same exact problem went to apple and they said there gonna charge me 350 to fix it. Then they said they would give me 50 dollars store credit because my camera is scratched in the back :/

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Same problem, microphone immediately stop working after update. Contacted apple and was told I had to pay $315 to get stuff changed. And they said it only a handful of people spreading information online over several years that make it look like a lot of people are experiencing problem.

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So, here’s how I resolved this. Mine did this like 2 months outside of the 1 year warranty. The first apple store Genius Bar person wasn’t helpful at all and said buy a new phone, it’s a hardware problem, not our issue.

Second person on a different day admitted that for a short time the phones that did this were being replaced, but then apple decided that it wasn’t their problem (like the first person told me). He was very sympathetic though, and told me to call in to customer support and complain, give them the somtory, cry, beg, etc and hope for the best. After quite sometime on the phone and some very real tears of frustration, they agreed to a one time only swap at no charge. Of course part of it was because I did go through all of the hood of trying to fix it with restores and a million other things first. Worth a try.

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That’s cool but we shouldn’t have to beg for this. What replacement did they give you?

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Sorry, but if this happens, the ONLY fix is via hardware, or a new phone.

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The same happened to my IPhone 7. Suddenly, when I was trying to make a call I couldn’t hear and they couldn’t hear me! I did hard reset but the problem still was still there. The service informed me that they can do a repair and change the sound chip ( I am not sure if I use the proper words for the repair) and you can’t do anything else apart from that! It costs about 200€ and takes about 10 days ! They said that it is a common problem to these models and it happens mostly when the mobile reaches the 2 years! Very clever, 2 years = out of warranty!!!! I find that unacceptable and disgusting for such phones! Apple has to take over the responsibilities and stop lying, it is obviously a factory problem!!!

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Im having the same issue. Woke up one morning tried to make a call no sound so i tried speaker phone its blacked out no mic for calls or siri etc. I can hear voicemails fine on the regular speaker so i know it works i can hear music through apps such as iheart. i tried doing a factory reset still nothing. When i try to restart the phone since i read several places after several restarts it started working it takes forever to start back up stays on the apple logo for quite a while. I am on a very fixed income i cannot afford a new phone right now i really need to find a fix i guess i will try the blue tooth solution for now hopefully thats a temporary fix. If this is such a common problem why wont apple take care of theyre customers who pay outrageous prices for a phone does crying and begging work because i am at that point unfortunately i cant even call apple until i can borrow a phone and the nearest genious bar is quite far on the bus for me. Please help!!!

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Your case is slightly different. My phone started giving problems. A restart sometimes worked and before making a call, I would try and see if things were in order by dialing to voicemail. If I heard nothing, that meant phone was acting up again.

However, the common symptoms is that the speaker phone is blacked out.

Apple apparently does not offer a fix for this. I resorted to sending it to a third party shop which got the Audio IC fixed. Phone behaves normally after that. The good thing is, you do have some for of closure as to what is happening. It is a very common hardware failure and finding someone to fix it, is the best fix. It seems to have worked for quite a few people. Good luck!

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2 weeks after warranty run out mine as done the same now have a very shiny 128gb paper weight

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I’m using mine with Bluetooth kinda a pain in the ass but at least u can make and receive calls. There is a petition online to sue apple for knowing this would happen. Mine did the same thing about a month after warranty I wanted to smash it. It reset it tried several different things but nothing. I can replace the chip but it’s a very high level of difficulty but I guess it can’t hurt it’s broken it’s not gonna get any more broke unless you tear a ribbon cable or something. Sign the petition I will provide a link later today and get everyone that has iPhone 7 to do the same. Like I said use Bluetooth u can pick one up on offer up or letgo app for about 10$ and it at least works. It’s funny how videos play sound &&^&^$^ apple. They send those adds out to swap for new phone w credit but if it’s broken I believe they decemresmase your trade in value correct me if I’m wrong I know they do with screens but I’m sure the chip would way decrease the value when it’s there *!&*^#% fault. Sorry man it sucks I’ve been using Bluetooth for about three months and it’s irritating if I can find it or it’s not near by I miss calls all the Riemann good luck

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