Face ID not working after water exposure
I waded into some water (depth maybe 30cm above iPhone level), incorrectly assuming my phone would be fine. The phone shut off, and I just let it sit and dry out for the next few days. After turning it back on, the phone got very hot so I turned it off again.
After a week, it no longer got hot but got an occasional green vertical line. Again, phone off, and after half a week no more issues.
All functions of the phone now work, but FaceID does not work anymore. I took it to the Apple store, and whilst they said that all it would take would be to reseat the camera unit (or something along those lines), they would not work on it due to evidence of water damage.
Any insight or advice would be appreciated, if its an easy fix id like to get in there and sort it out! After all, FaceID is half the reason I love the new phone.
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I know this was posted a while ago but did you resolve the problem or no
i have exact the same issue. A the beginning the iPhone shot off and on automatically, so I forced shot off. After a day I turns on and get hot when I try to use it. Camera lenses at the front and back get dusty. 3D Touch working even with soft touch. After a few days with simcard out and try to dry with hairdryer on low temperature the lenses are clean and 3D Touch is working again normal. The only one not working is Face ID. At the beginning FaceTime did not work, now its back again. I hope Face ID will work again after a while.. someone had in this experience?
@condormann @jayeff Answer below explains in details what happened inside your iPhone and steps you should take if you want to have a reasonable chance to continue using it. What normally happens to water damages devices that have not been properly decontaminated is that they last a few weeks or months at best.
I’m having the same issue I just bought it and I tried checking the water prove and I only left it for 5sec and the next thing my Face ID stop working doesn’t recognize my face, what can I do to this anyone please
i have the same problem , water damage just happened
face id and portrait front camera doesn’t work , i think the dot light is not working , what should i do?
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