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A GPS navigation device with a large touchscreen.

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The clock shows 0.00am

The clock displays 0.00am, and when you reset it after a few seconds it goes back to 0.00am. Ive done a reset to factory settings but no help…!! Any ideas please?

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Thank you for that in depth reply! Very kind. A change in satellite systems... Could be! Maybe give it a week and it may recover. I've tried every setting possible I think. And being a truck driver having an accurate delivery time is essential... But guess I'll just have to put up with it.

Many thanks.

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Hi, I have a 430XL with very similar problem. On mine, the clock “works” in that you can set it, and if you power-off and then power it back on, it retains the time across the power cycle. HOWEVER, after a few minutes of its being ON (maybe until it locks on the satellites?) the clock resets to 0:00 just like yours.

This just started happening a few days ago. I *strongly think* it’s related to the “epoch rollover” of the GPS system ( https://arstechnica.com/information-tech... ). If so, and it doesn’t clear up in a few days, it’s probably permanent :-(

My unit otherwise works fine. The time is always 12:00AM, but the “arrival time” is still the correct # of minutes from that, and the map/navi functions are all as usual.

I could be wrong too, but this just started happening a few days ago…so seems related. (sadly!)…

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Yes, TomTom may have a fix! Go to https://www.tomtom.com/en_us/updates/ Good Luck!

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Thanks for the link! Looks like a Tom Tom update is needed as they are rebooting the satellites! Thanks for the tip, much appreciated.

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I went there, downloaded the software, installed it, and tried to update and was told they don't support my GPS. I can get correct time by turning device off and back on again, but this isn't very safe in high-speed traffic. This doesn't make me want to buy another Tomtom.

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well I certainly won't be buying any tomtom product if they ship them with faulty software. Get the software right first THEN ship the product. Updates always f%%k up more than they fix

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Hi,

Does the clock work OK when the charger is connected to the unit? You didn’t specify.

If it does and it doesn’t work when on battery only I’m wondering if the battery is failing and needs to be replaced.

How old is the unit?

Even rechargeable batteries have a lifespan.

Here’s a link to the ifixit TomTom XL Battery Replacement guide which maybe of some help.

Replacement batteries are available online.

Just search for 6027A0090721 to get results for suppliers.

Here’s a link to just one supplier. It it shown only to give an idea of the cost of the part. There are other suppliers online that may suit you better.

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Evening, think the others have nailed it with a change over and an update is needed! Thanks for taking the time to reply and send links, much appreciated. Will look here again in future if any other problem arrives.

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Has it been less than a year since the purchase of the device? If so, you can send it in to TomTom to get it repaired.

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Thanks for the reply SuperDoggo, but unfortunately I think it's about 3-4yrs old! It's an announce but looks like I'll have to put up with it! Thank again.

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