옵션

Can't connect to iPad software server

I tried updating the software on my iPad and I got an image-message for me to connect to iTunes. I plugged the iPad into my MacBook Pro and I get a message that says “Contacting the iPad software update server…” But it never connects! I can’t get any further. I’ve been trying for days. I’m so frustrated. I’d like to cancel the update, but I can’t get the image-message for me to connect to iTunes off of my iPad. My iPad seems to be stuck. I can’t even get it to turn off completely. Is there a way to get my iPad back to the way it was?

답변되었습니다! 답변 보기 저도 같은 문제를 겪고 있습니다

좋은 질문 입니까?

예 아니요

점수 0

댓글 2개

Have you tried it on another network, or tried another Mac?

Jonah Aragon 의 2019년 9월 4일

@jonaharagon Yes, I tried two other network. I don't have access to another Mac to try it on.

Kathy Marrone 의 2019년 9월 6일

댓글 달기

게시일: 2019년 9월 4일

옵션

Hi Kathy,

If you are having issues contacting the Apple software update server in order to download latest iOS update to iTunes, you may find the following article helpful:

https://support.apple.com/en-us/HT203213

Try to force boot iPad to see if it works to get out of the stuck loop.

해당 답변은 도움이 되었습니까?

예 아니요

점수 0

댓글 2개:

I read this article and tried all the steps. It still won't connect to the server. iTunes recognizes my iPad and tries to connect to the server to get the update, but it never connects. It's just keeps scrolling.

Kathy Marrone 의 2019년 9월 6일

Hi Kathy, so sorry it didn't help you, you can just take your device to a local service to do an examination.

Albert 의 2019년 9월 8일

댓글 달기

iPad 2 Wi-Fi EMC 2415

Can't connect to iPad software server

답변 1개

귀하의 답변을 추가하세요