주요 콘텐츠로 건너뛰기

The HP Officejet Pro 8600 Plus is identifiable by its model number: N911g. Released in 2011, the printer can be identified by its brown finish and touchscreen control panel.

57 질문 전체 보기

What is a printer failure?

It said “printer failure,” but I don’t know what happened that caused it. It said,

Printer Failure

There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP.

Then I took pictures:

Block Image

Block Image

Block Image

Block Image

Block Image

Block Image

Block Image

Block Image

이 질문에 답하기 저도 같은 문제를 겪고 있습니다

좋은 질문 입니까?

점수 0

댓글 1개:

Evan, have you received any offline replies? I have this exact issue with my OfficeJet Pro 8600 Plus, using my Mac that's running OS X 10.14.4. I've done all of the suggested troubleshooting too, and now I can't even run the HP EasyStart app to check if the firmware is up-to-date b/c even tho the wifi icon is lit up on the display, EasyStart can't find the printer on my network. And I can't get beyond the "printer failure" message on the display...!

댓글 달기

답변 1개

Sure looks fine internally.

Have you tried the troubleshooting steps on HP’s support site? My gut tells me there might be paper stuck in the duplexer. I’ve had that same model printer and it seemed like it was getting choked with paper constantly.

해당 답변은 도움이 되었습니까?

점수 0
댓글 달기

귀하의 답변을 추가하세요

Evan Lei 님은 대단히 고마워 할 것입니다.
조회 통계:

24 시간 전: 0

7일 전: 2

30일 전: 21

전체 시간: 1,167