XPS One 2710 - OSD NOT WORKING!?

Hi @jayeff,

Thanks for your reply. I checked my "Apps" and the OSD application was not installed.

I tried installing the 64 bit version and I got this message:

"No compatible hardware found. The software you are attempting to install is not supported on this system. The software will not be installed."

I assume the hardware is still in the computer.

I was able to get the OSD application on my system but it appears to be a Windows 7 version. But there is still no lights or function coming from the buttons.

It seems really strange to me that the functions of these buttons and only be accessed through the buttons. I seems like functions that should have some other way to get to them. These are the types of functions that a person may want to access in other ways besides using the buttons.

I am not sure what I should do now.

So I just went and downloaded the Windows 8 64 bit version. I did not get the same message as above. The Application is loaded on my comptuer and says it is the 1.0.0.15 version.

STILL no function from the buttons.

Come to think of it. The "touch screen" is not working. I guess those little buttons behind the glass are connected to the "touch screen."

What happened to good ole physical buttons!!?? Now I sound like an old man.

Hi @teamstarr

Go to Device Manager > Mice and other pointing devices and check if the touchscreen has been disabled for some reason.

One of the entries listed in this group should show HIDxxxx (Human Interface Device - not sure what it is called) Right click on the entry and select enable if it is disabled. If it isn't then the "enable" option is not there only the disable option.

In Win 10 to get to Device Manager, right click on the Windows Start button on the left side of the Taskbar and select the Device Manager link.

To expand the list under Mice and Other pointing devices click on the > symbol to the left of the entry.

Not sure or not if you have to restart the PC for it to come into effect if it was disabled and you enabled it

Don't get me started on about being old :-)

Hi @teamstarr ,

OK,

Try to install the Dell Touch panel Touch Utility Click on Win 8.1 64-bit OS and Category - Patches and fixes.

According to the blurb with the download:

"This package provides Dell Touch Panel Patch Utility for XPS 2710 that are running following Windows Operating System: Windows 8.1"

If still no good here's the owner manual

Go to p.134 to find the location of the touchscreen cable (#3 in image) and make sure that it is plugged in.

Not sure but maybe the touchscreen controller is on the motherboard and the screen itself is connected to it and the controller is detected by the BIOS which then thinks that all is OK because it communicates with it and not the screen, but this is just a guess on my part

Hi @jayeff ,

I tried to install the Dell Touch panel Touch utility. I downloaded it, unzipped it, double clicked the setup exc file. But nothing seemed to happen. I did it several times. And I shut down the computer completely and turned it back on. Still nothing seems different. I can not even tell if anything was actually installed. Maybe because I am running Win 10, it will not take the Win 8 version of this somewhere....???

So, maybe it is just a hardware issue.

I will take a look at the manual later and see about opening up this machine. It is bound to be a great adventure.

Thanks for your time and help. I will let you know what happens. But don't hold your breath, it may be awhile.

Take care