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Repair information for Apple's high-end wireless earbuds—priced above standard AirPods, and first released in October 2019.

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Airpod Pro Left Earbud Not Connecting to Charging Case

for a while now, I realised how my left earbuds have a really hard time connecting properly to the charging case. I only noticed after continuously picking up my aipods and find out the left one is empty.

I did contact apple customer service once and they suggested to bring it to an apple repair store. The only available near me happened to be an authorised store and not an actual apple store. I did book a repair and they took it in and made me come back after 1h, only to then tell me there’s nothing they can do?

They did however, clean and reset my airpods, which did not solve my problem.

Now before I tried contacting apple again, and maybe try and book a repair at an actual apple store, I thought I see if anyone had the same issue and maybe has a solution.

I bought mine in January, so I still have the 1 year apple warranty.

Note: I also noticed how sometimes my devices show different % of charge the earbuds have left. They sometimes seem to not update frequently… not sure if that has to do with the problem, but I’ve seen people have that before.

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ifixit needs to provide moderation over the postings here. The poster identified as “your mom” needs some serious guidance.

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Had an issue with left pod on AirPods Pro, though that it was broken. Afterwards, I have tried to pair a left pod from another AirPods Pro with my old case — the new left pod was working fine with the old right one. Then I have switched again old left pod with new left pod and the old one was working again.

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선택된 해법

since my airpods still had the 1 year apple warranty, i brought them to the apple store and they just gave me new ones. I never tried to pry up the contact fingers slightly because I didn’t have a tool small enough to grab them, but also because I was scared to damage and ruin the warranty. If you bought yours within the last year, just bring them to the apple store!

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가장 유용한 답변

Clean and pry up the contact fingers very slightly, that’s it.

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Hi @tomchai , what exactly do you mean by "pry up the contact fingers very slightly"? the small metal parts inside the case? basically pull them out a tiny bit? I just want to double check before I start pulling on stuff

Pretty much it, clean them and pull slightly, don't deform them, maybe they are just stuck or contaminated.

Have you actually done this, and did it fix the problem?

@tomclayton since my airpods still had the 1 year apple warranty, i brought them to the apple store and they just gave me new ones. I never tried to pry up the contact fingers slightly because I didn’t have a tool small enough to grab them, but also because I was scared to damage and ruin the warranty. If you bought yours within the last year, just bring them to the apple store!

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Having this issue. What did you do?

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since my airpods still had the 1 year apple warranty, i brought them to the apple store and they just gave me new ones. I never tried to pry up the contact fingers slightly because I didn’t have a tool small enough to grab them, but also because I was scared to damage and ruin the warranty. If you bought yours within the last year, just bring them to the apple store!

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As I’m not within the 1 year warranty and all stores are closed in my area due to the pandemic, I tried rubbing a bit of nail polish remover on the contacts (found this on another site). I’m only 5 minutes in, but it seems to be charging again.

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please let me know if it still works after a few days! in my case when it was still "broken" I would have times it would load without me doing anything, but then stop midway... it was really inconsistent and got worse over time but I still had random "lucky" times it would load.

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Had an issue with left pod on AirPods Pro, though that it was broken. Afterwards, I have tried to pair a left pod from another AirPods Pro with my old case — the new left pod was working fine with the old right one. Then I have switched again old left pod with new left pod and the old one was working again.

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i had the same problem. take a toothpick, stick the thicker end of it in your case and press on the magnetic bars slightly until they move. do that to both sides and it should be working soon.

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