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수리 커뮤니티 가입 - 계정 만들기

2017년에 출시된 HP Envy 17t의 수리 안내서와 제품 사양입니다. HP Envy 17t는 17인치 디스플레이, 16GB RAM, Intel Core i7 프로세서를 탑재하고 있습니다.

Why is my computer overheating while off completely?

I have an HP Envy 17t that is a few months over a year old and the problems that it has started a few months after and Hp customer support is no help, the main issue is that it will be completely shut down and it will overheat to the point of burning my hand. I have tried everything that I know to try and find the issue to the extent of making it a brick with no software on it, then reuploading it. I have also found that when I open the lid the lights will sometimes be on as well, and it kills my battery. I am now desperate for information on this problem, because I have thought of everything I know, and it hasn't helped.

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가장 유용한 답변

There's a couple of things you're going to want to do.

  • Make sure that your machine's air vents are clear of any debris or dust
  • Open the device up and make sure that the cooling fan is clean actually running
  • Ensure that your CPU's surface is clean and has a proper amount of thermal paste.

I did find a guide on how to get into the device to inspect the internals. I'll link it here, but you'll only need steps 1 - 11. I'd also attach pictures if you do get the opportunity.

iFixit 이미지

안내서

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난이도:

매우 쉬움

2 - 5 minutes

HP Envy 17t 디스플레이 패널 이미지

안내서

HP 17t-k000 시리즈 디스플레이 패널 교체

난이도:

조정

1 - 2 hours

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Justin Boge 영원히 감사할 것입니다.
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