How do I update my phone software system

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Alcatel Pop 4 Plus

Alcatel POP™ 4 PLUS is a multimedia device released in February 2016. Identified by model number 5156E

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Software system update

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How can I update my software system on a Alcatel pop4 because it's not letting me access Google play app and Facebook messager?!

Make sure your phone is compatible with the latest software and go to stettings then genral or software update click update if its there

@Beth Wallace Can you take a screenshot of the message you are getting and upload it here? 기존 질문에 이미지 추가하기

How can I update my software system on a Alcatel pop4 because it's not letting me access Google play app and Facebook messager?! — Beth Wallace
Make sure your phone is compatible with the latest software and go to stettings then genral or software update click update if its there — Hamish Luke
@Beth Wallace Can you take a screenshot of the message you are getting and upload it here? 기존 질문에 이미지 추가하기 — Andrew S