Finger print sensor not working

Question

HP EliteBook 840 G6

Repair and troubleshooting information for the HP EliteBook 840 G6, an HP laptop part of the HP EliteBook series. Released in May 2019.

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It says " we couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint "

And i don't know how to fix it. Please help me.

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Helpful Harry @decadessen81812 평판: 1.6k 3 · Answer 1 · 2024-08-18T16:51:10-07:00

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Hi,

Found a great YouTube video by “Techie Leopard” that has possible solutions for the issue that you are facing.

There’s 3 different options available one of which may work.

Hope this helps

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