Error after failed update bios

Hi @razors80198

Try this

go to:

https://ftp.ext.hp.com/pub/caps-softpaq/...

Use HP Image Assistant (HPIA)

to download and install the correct drivers and bios update on your pc.

Run the tool and click Analyze

Allow for some time to capture system configuration,

and install all packages that was listed on it.

After a failed or incomplete BIOS update, my laptop started acting abnormally. The touchpad stops working after shutdown and only resumes function when I close and reopen the lid. It frequently switches to tablet mode even when in laptop position, and oddly, the keyboard and touchpad remain active in tablet mode, making it unusable. Additionally, the Num Lock light stays on even when the laptop is completely powered off. These symptoms seem interconnected, possibly indicating firmware corruption. The system occasionally returns to normal, but the issues always come back after a few hours, suggesting the BIOS update didn’t apply correctly.

Your BIOS update likely caused power-state errors. Try this:

1. Hard reset (unplug, hold power 30 sec).
2. Update touchpad drivers in Device Manager.
3. Disable auto tablet mode in Windows Settings.
4. Reset BIOS to defaults (press F2/DEL at startup).
5. Check for newer BIOS updates from manufacturer.

If problems continue, contact support—you may need a BIOS rollback.