The only positive detail I can add is that because HP is a publicly-held outfit, the senior folks can be found. My complaint - by letter - NOT EMAIL - went to Meg Whitman who gets a lot of press and so far doesn't seem to have helped anyone. My letter went to a special department which most big outfits have - I call it "The Crank Psycho Complaint Dept" where reasonable adult folks jump in to the fray to sidetrack the person with plastique strapped to his chest, standing in the lobby with a broken ink jet printer (for example.) My dead machine stayed dead - but I got a replacement with numerous bells and whistles - for about 50% of retail. Not the answer that defines a mfr of integrity - but at least a stop gap. Meanwhile, I am reviewing other brands, ready to buy a replacement when this HP printer digests itself. When a mfr competes in a commodity market, offers things which are not really unique, and sinks to fighting a battle of cost control and aggressive discount pricing, the war is lost. It just takes...

I commented below - earlier. There is NO FIX to this trouble. I spoke with senior tech people at HP and they confirm this printer - and many others - are disposable. I complained that a $150-200 purchase was negated by poor quality plastic roller the size of a grape. Furthermore, I would have to buy new machine. Even worse, inventory of ink I just bought was now useless. They agreed and hence the deal on a new generation machine which will likely have similar problems soon enough. The issue become one of total cost per printed impression over "life time" of machine, not user. There does not seem to be consumer panels/survey on longevity but there certainly is evidence that low-price ink jet printers (or lasers) are "given" away (low/no gross margin) to drive ink sales. The proliferation of models by HP which basically are unchanged in function is part of that marketing plan. It's deliberate and the choice is for the consumer. Can we shame them into growing up and making sense? I doubt it. I am pledged that...

I spent full day trying to find service locations, schematics, sources for parts, or simply answers. I finally wrote Meg Whitman at HP and got a helpful response from a service office: 1. Parts not available 2. Schematic not available 3. Problem (mine at least)clearly mechanical - gear busted. 4. No solution - no repair - at least at practical costs. 5. HP gave me a deal on new species (Envy 7640) with similar features. Half price reconditioned machine, one year warrantee, shipped free. $80. 6. More or less, service rep agrees printers by HP are not expected to by repaired. It is the old business model of cheap razor, pricey blades (ink.) Printer is a big razor and a lot of waste and mess in trash heap - but HP doesn't give a %#*@. I will not buy their lines anymore - printers, PC, or whatever. If anyone wants a couple of new 564 ink cartridges (HP) unopened, write me and I'll mail.

It may be the rollers are not turning at all. Worth checking with a flashlight. That is my problem on a 7510 Photosmart.

I have the same thing - 3 year old machine. Clearly the take up roller is clean and comes down to the supply stock - but the rollers do not turn. They rotate freely when the arm is in "up" position - but that may be normal. The gears are tiny little plastic things and I can guess one is busted - impossible to see and hand to get in there. I will look for a repair center but failing that, I'll just tear the damned thing open and give it a shot. Likely, I throw this out and start out. HP is famous for this. I went through their forum and this problem is never resolved. I think I will try another brand. Too often the HP machines are cheap to buy, ink is pricey, and long term use is futile.